March 2011
In this issue

Make Business More
   Efficient
Security: Small Things
   Matter
Security Settings
√ Networking Corner
√ Client Spotlight
 

Networking Corner
ITS Recommends. . .

The Philadelphia International Flower Show is here! The theme is Springtime in Paris. When you enter the Philadelphia International Flower Show, you’ll experience a heady dose of spring - just when it’s most needed. The Flower Show kicked off Sunday, March 6 and will be on display all week long through Sunday, March 13, at The Pennsylvania Convention Center.

One of the reasons the Philadelphia International Flower Show is considered the premier gardening event of its kind in the world is due in large part to the exceptional talent of these designers and their ability to exhibit such a great variety of exceptional plants for the Show. Flower Show garden display exhibitors undertake the art of forcing trees, shrubs and perennials into bloom for the Show, using temperature and lighting controls to "fool" plants into full bloom in time for the March event.

The Philadelphia International Flower Show is deeply rooted in the history of the Pennsylvania Horticultural Society (PHS), which was founded in 1827. Charter members brought interesting plants to display at meetings and, eventually, to share with the public.

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Ten Tips for Making Your Business
More Efficient

used with permission from Cisco

To keep pace in an increasingly competitive world, your business needs to run as efficiently as possible. "Sooner or later, any company not operating efficiently will be out of business," says Laurie McCabe, vice president of small and medium business insights and solutions for research firm AMI-Partners. Efficiency is even more important for small and medium-sized businesses, McCabe adds, because their resources are limited compared to large global companies.

Here are 10 tips for using network technology to help your business work more efficiently, cut costs, improve customer satisfaction, and stay ahead of the competition.

1. Give employees secure, consistent access to information. You have an advantage over larger competitors because you can react quickly to business changes. But you can quickly lose this edge if your company network is frequently down, sluggish, or unsecured. A secure, reliable network based on intelligent routers and switches lets your employees access the information and tools they need to keep ahead of competitors.

2. Deliver anytime, anywhere access to employees on the go. To stay productive on the move, your employees need to be able to reach the people and information they need - anywhere, anytime. With tools like virtual private networks (VPNs), your employees can work outside the office and still enjoy safe access to the business network. 

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Security: It's the Small Things That Matter
by Blake Britton, Axxys Technologies, Inc.

When (If) we think about data security for our businesses we tend to believe if we have a firewall and antivirus in place we are protected . . . if this were only the case. There are so many other aspects of data security that we have to consider on a day-to-day basis. Here are a few of the most commonly overlooked areas of business data security.

Mobile Devices
Do you have a formal policy for cell phones? Is there a lock feature or PIN they must enter in order to access the phone? What is your action plan if they lose the phone or if it gets stolen? Can you remotely "wipe" the phone through your Exchange server? These are things that need to be considered if your employees are receiving company email or if they keep company and client contacts on their phone. There are many features in exchange 2007 and 2010 to assist with securing or protecting the mobile device. Also, if you have iPhones in your organization we would recommend using the password lock feature. The key is to have a formal procedure and to ensure your staff knows that management needs to be notified immediately if a device is lost or stolen.

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Two LinkedIn Security Settings You Must Set
by Stuart Crawford, Ulistic, Inc.

LinkedIn is one of the industry leading social networks and online communities in use today across multiple businesses and industries. LinkedIn's focus on business-to-business networking and facilitating the sharing of ideas and strategies has won the trust of business professionals globally. Not unlike many of their counterparts, LinkedIn does have privacy challenges according to many CEO level executives. Many organizations are now reviewing their policies related to LinkedIn and how information propagates through this business social network.

More and more business professionals are turning to LinkedIn because of its overall effectiveness in the marketplace. However, many are unaware of the apparent risks to corporate contacts when setting up their LinkedIn accounts. There are many settings that are on automatically allowing for browsing of contacts and also leaving a trace of who visited another profile. Many organizations as part of their social media acceptable use policy are now requiring specific changes to LinkedIn privacy settings be made ensuring business contacts and information are kept confidential.

LinkedIn is built on a community and like many other online networks; they embrace the sharing of information and contacts. How do businesses balance the foundations of LinkedIn with the compliance and confidentiality measures of business today?

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Client Spotlight

Partnership for Community Supports (Partnership) is a non-profit organization established to provide supports coordination for individuals with intellectual disabilities in Philadelphia and surrounding counties. The Partnership goal is to assist individuals and their families in locating support services within their community and enabling the individual to have a full and meaningful life.

Partnership takes a detailed team approach to finding the proper support for each individual through their ISP (Individual Support Plan). Thorough monitoring by Partnership employees ensures that all ISPs meet the needs of each individual. Partnership for Community Supports is a Targeted Service Management provider and Waiver Supports Coordination provider, under the Pennsylvania Medical Assistance Program. Partnership for Community Supports bills Medical Assistance for eligible services and also receives funding from Philadelphia Intellectual disAbility Services. Partnership offers the option to apply for FDSS (Family Driven Support Service) grants allowing individuals with disabilities to stay at home and in the community.

"We researched other providers and found that IT Solutions had the expertise and necessary technical knowledge to enable Partnership and our employees to effectively manage our work load." - Carol Frangicetto, Executive Director at Partnership for Community Supports.

ITS supports the PFCS mission and works closely with the organization to provide network support for their growing IT need through our SharedVision Core and Dedicated Hosting plans.

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