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May
2011
In this issue
√
Salesforce.com
√
Quick Tip
√
Hosted, Managed or
Premise-Based Phone
System
√ Networking
Corner
√ Client
Spotlight
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Networking Corner
ITS Recommends. . .
Springhouse Education and
Consulting Services provides world-class training and consulting
solutions in technology, project management, professional
development and custom curriculum/e-learning programs and services
for both real-world implementations and professional classroom
education techniques.
Trainers & consultants use
Springhouse’s Innovation Learning Model to select and deliver
the right blend of educational and consulting methods to your
specific business needs, providing a full-service solution. This
model includes baseline skill assessment and training plan
development, classroom-based end user training, 1-on-1 mentoring,
on-site training with use of their mobile wireless training lab,
direct hands-on knowledge transfer training, full-scale technology
implementation consulting and professional business skills
development.
Since 1989, Springhouse Education
has been dedicated to providing excellent services to the
Mid-Atlantic region. Springhouse is headquartered in Exton, PA and
has education centers located in Philadelphia, Washington, DC,
Reston and Richmond, VA.
Read more
Please forward this newsletter to
anyone else in your organization
who
might be interested! |
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Accessing and Updating Data is Easier than Ever with
Salesforce.com
 Salesforce.com
is the leading cloud-based application platform, delivering
successful CRM (Customer Relationship Management) solutions
to thousands of companies worldwide. Salesforce can be
accessed from anywhere through an Internet-enabled mobile
device or a connected computer. The Salesforce AppExchange
portal offers applications for all vertical markets to suit
just about any business need, from sales and marketing
tools, to HR and accounting.
As a cloud computing network services company with a custom
programming specialty, IT Solutions understands the value of
accessing data from any device or location. Our Salesforce-certified
consultants assist clients with deploying and customizing Salesforce
solutions. And because we don’t limit our services to Salesforce, we
can integrate it with a variety of other platforms and solutions to
provide systems that match exact requirements.
Read more |
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Quick Tip: 3 Essential Steps to Better
Business Intelligence
used with
permission from the
Microsoft Small Business website
 Companies today
have too much information. What companies don't have enough
of is intelligence - and no, we're not talking about your
staff. Business intelligence refers to the insights you
discover when you turn all that data into something that
your employees can use to make smart business decisions.
Business leaders
and managers at all levels are bombarded with data from
accounting systems, CRM, ERP and other business
applications. Much of this information comes in the form of
reports, which can be difficult to read and understand, or
charts, which often lack necessary background detail.
Read more |
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Hosted, Managed
or Premise-Based: Which Phone System is Best for my Business?
By Chris Aldred,
Expert Technology
Associates
 With the overload of information and
options out there, figuring out what kind of phone system is right
for your business can be difficult and even frustrating. And of
course, you can't count on providers that only offer one type of
solution to deliver objective advice, either.
Below is a comparison of the three
models of phone systems: Hosted, Premise-Based and Managed.
Hosted PBX (Hosted VoIP) Systems
Overview: Hosted PBX, or Hosted VoIP (Voice over IP),
represents the latest wave in phone system technology. With Hosted
PBX, the phone system server resides in the provider's data center
instead of your office. Voice and data traffic is routed over the
public switched telephone network, or PSTN, to the hosted system.
Since the system itself is offsite, Hosted PBXs offer Web-based
access to configure the system, define how you want calls to flow,
view call detail records and billing information, listen to and
delete voice mail, and more.
Pros:
- Cost-effective way for smaller
businesses to get rich VoIP functionality
- Minimal IT involvement needed
to install solution
- Easy, online access to
administer features, manage the system, and add/delete users
- Scales easily in small
businesses (Service-Only/Bundled) or larger businesses (VoxScale)
Read more |
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Client
Spotlight
Pinnacle Health Communications is a full-service
communications firm based in Doylestown, Pa. Founded in 1998
by three principals, David Dierk, Mark DiLuigi and Greg
Osborne, the firm specializes in developing communications
programs to specific audiences in the healthcare industry,
including managed care, senior care, pharmacy, and employer
audiences. Pinnacle’s services include corporate branding
and strategy, health intervention initiatives, quality
improvement programs, product promotion and pull-through
initiatives, and more. The firm has created a number of
nationally recognized programs for major pharmaceutical
clients.
For more information about Pinnacle Health Communications,
contact
Mark DiLuigi or visit
www.pinnaclehc.com.
A sister company to Pinnacle Health Communications,
HealthCom Media is a leading specialty publishing company.
Our flagship publication is American Nurse Today,
which is the award-winning official journal of the American
Nurses Association (ANA). ANA is the world’s largest
professional organization representing nurses in every
practice setting.
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"Although we are a
relatively new ITS client, the company’s wherewithal,
response time, and support services have proved very
helpful to us thus far. We hope to enjoy a long-lasting
relationship with ITS."
- Mark DiLuigi, Principal, Pinnacle Health
Communications |
Read more
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