SHAREDVISION

A Modern Way to Manage Business IT

What is SharedVision?

With SharedVision, we partner with clients to provide knowledgeable IT support and superior customer service. We combine the best tools for reliable day-to-day network management with a friendly team of help desk and client service specialists for support that's second to none.

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Plans

Four different plans - from basic monitoring to 100% hosted and supported.

Core : Preventive Maintenance Monitoring & Inventory

With SharedVision Core, you get all the preventative maintenance you would expect from your provider once a month - except you get it every day. We monitor for spyware, virus activity, and failed backups and keep your systems patched and updated. Plus, your users have access to our live service desk for support.

Which plan is right for you? Contact Us or Call: 866.PICK.ITS

Industries

We help clients across all industries, but areas of special expertise include the following:
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Process

The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction. Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination

Security

Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.

Planning

All IT Solutions projects, from the on-boarding of a new client to the installation of a new server are conducted using a strict project methodology that we’ve developed and refined over 20 years and hundreds of engagements. Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project coordinator
  • Internal and client-facing post-project evaluations

Success Stories

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