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Managed IT Services : PMA Capital Insurance Company

	Server Virtualization Gives Reinsurer Reliable Base for Cost-Effective Data Access, Storage "IT Solutions' careful planning and attention to detail throughout the project made the decision to continue the relationship for ongoing support an easy one." Frank Pantazopoulos, Vice President & Controller, PMA Capital Insurance Company Philadelphia, PA

Background The Challenge The Solution The Return

The Challenge Prior to IT Solutions' (ITS) involvement, PMA was managing over 35 servers, 7 switches, and a storage area network device (SAN). The age of the hardware and changes with the user base meant they were due for an upgrade and consolidation. But reducing these resources would have to be carefully planned and deployed so as not to disrupt the regular business workflow or risk loss of critical data in the migration process. ITS had to work closely with the application support staff to verify that their custom systems would function properly in a virtual environment. Being a new vendor for PMA, ITS had to demonstrate appropriate expertise and reliability through references and the sales process Ñ always a bigger challenge than working with an existing client. Also, PMA had been working with consultants to supply helpdesk and network support for a number of years. Not having any direct involvement in the project, these resources did not have the detailed knowledge and time to devote to the project that a typical in-house stakeholder would bring to such an effort. > The Solution

Solution Applied > SharedVision Guardian > DataVault DR > DataShield