Credit unions are built on member trust, and that trust now runs through your systems: the online banking members sign into, the data you hold on them, and the uptime they expect from a financial institution. IT Solutions Technology Partners gives credit unions the secure, examiner-ready IT foundation that trust depends on. We protect member data, keep core and member-facing systems available, and help you meet NCUA and GLBA obligations, so your team can focus on serving members instead of managing technology.
Addressing IT Challenges Credit Unions Face.
Credit unions carry the same security and compliance
weight as much larger institutions, under their own
regulator, often with a lean internal team.
We help credit unions:
Meet NCUA and GLBA Requirements:
Maintain the written information security program, risk assessments, and board reporting NCUA Part 748 expects, aligned to GLBA safeguards for member information.
Stay Ready for the 72-Hour Clock:
Build the monitoring, detection, and incident response needed to notify the NCUA within 72 hours of a reportable cyber incident, including incidents at a third party.
Protect Member Data and Digital Channels:
Reduce cyber risk across online and mobile banking, teller systems, and internal networks with layered defenses and 24/7 threat monitoring.
Keep Core and Member-Facing Systems Available:
Maintain uptime for core banking, member portals, and branch systems, so members can reach their money and your staff can serve them.
Manage Third-Party and Vendor Risk:
Support the service-provider oversight NCUA expects, so a vendor’s security posture does not become your compliance gap.
Extend a Lean IT Team:
Fill internal gaps with responsive support, endpoint management, and strategic guidance from a designated Strategic Advisor.
Services Designed with Credit Unions in Mind
A fully managed IT solution built for the security, compliance, and uptime demands of a credit union. From core systems to branch devices, ITS simplifies IT and strengthens your compliance posture while keeping your institution secure, scalable, and supported.
Credit unions protect member data and answer to NCUA examiners at the same time. ITS combines managed cybersecurity and vCISO services with controls aligned to NCUA Part 748 and GLBA, so you can defend member information and demonstrate compliance from one program.
When a teller platform or core system goes down, members feel it immediately. ITS keeps the systems your credit union runs on available and supported, with a responsive service desk and transparent, predictable pricing.
Moving core and digital banking workloads to the cloud can improve resilience, but it has to be done with member data and examiner expectations in mind. ITS plans cloud readiness, migration, and management across public, private, and hybrid environments, so your systems stay available and compliant.
Credit unions are beginning to use AI for member service, reporting, and administrative work, but success takes more than picking the right tools, especially where member data is involved. The ITS AI Governance & Enablement Practice helps you adopt and manage AI securely across your organization while keeping control over risk, privacy, and compliance.
Credit unions grow through new branches, new digital services, and rising regulatory expectations, and technology has to keep pace. As an ITS client, you get a designated Strategic Advisor and fractional CISO (vCISO) guidance to align IT with your goals, manage risk, and plan investments ahead of need.
Modernizing core infrastructure, opening a branch, or integrating a new digital banking tool calls for careful project work in a regulated environment. ITS plans and delivers these projects with a client-first process, so the work happens without disrupting members or compliance.
How We Support the Credit Union Industry
Secure, examiner-ready IT built for member-owned institutions.
NCUA and GLBA Compliance
Credit unions answer to the National Credit Union Administration, and NCUA Part 748 is the foundation everything sits on. It requires a written information security program, documented risk assessments, service-provider oversight, testing, and an annual report to the board, all aligned to the Gramm-Leach-Bliley Act safeguards for member information. ITS provides the controls, documentation, and evidence that support those requirements, so examinations go more smoothly and less is left to scramble for later.
The 72-Hour Cyber Incident Rule
Since September 1, 2023, a federally insured credit union has had to notify the NCUA within 72 hours of reasonably believing it has experienced a reportable cyber incident, and that clock includes incidents at a third-party service provider. Meeting that deadline depends on knowing quickly that something happened. ITS provides the 24/7 monitoring, detection, and incident response that turn a 72-hour obligation into a manageable process rather than a scramble.
Member Data and Digital Channel Protection
Members trust their credit union with their financial lives, and ITS helps protect that trust. Layered defenses, secure access controls, email threat protection, and 24/7 threat monitoring reduce risk across online and mobile banking, teller systems, and internal networks, protecting the nonpublic personal information GLBA and NCUA require you to safeguard.
Uptime for Core and Member-Facing Systems
When systems go down, members cannot reach their money. ITS keeps core banking, member portals, and branch systems available and performing, backed by proactive monitoring, backup, and disaster recovery, so a disruption does not become a membership problem.
Right-Sized Support for a Lean Team
Many credit unions run lean IT teams. ITS offers fully managed support for institutions that want to hand off technology, and co-managed support for those with internal staff, backed by a designated Strategic Advisor who aligns technology with your operational goals so staff can focus on members.
Third-Party and Vendor Risk
Credit unions rely heavily on core processors and other service providers, and NCUA expects that relationship to be overseen, not assumed. ITS supports vendor due diligence and monitoring, and builds the awareness that lets you act on the 72-hour clock when a vendor reports a compromise of its own.
Compliance with SSAE 18 validates that ITS meets high standards for security, confidentiality, and operational reliability. Our infrastructure and internal controls help credit unions operate within strict regulatory guidelines while keeping member data secure.
PCI Compliance
ITS secures payment processing and financial data handling with end-to-end encryption, access controls, and proactive monitoring to help prevent fraud and data breaches.
SOC 2 Type II Compliance
Our SOC 2 Type II compliance confirms that IT Solutions Technology Partners meets rigorous security, availability, and confidentiality standards to protect sensitive client data. This independent validation assures financial firms that we are a dependable IT partner.
Certified Microsoft Solutions Partner for Modern Work
Recognized by Microsoft for expertise in secure, scalable cloud solutions, ITS helps organizations get the most from Microsoft 365, Azure, and hybrid cloud. From migrations to advanced security and compliance, we provide strategic guidance to support productivity, collaboration, and growth.
Protect Your Members. Stay Examiner-Ready.
Meet NCUA and GLBA obligations, safeguard member data, and keep your systems available, with an IT partner that understands financial services. Let’s build a secure, compliant, and reliable IT foundation for your credit union.
A: ITS provides the controls, documentation, and evidence behind NCUA Part 748 and GLBA: a supported information security program, risk assessments, service-provider oversight, and board reporting. For the NCUA rule requiring notification within 72 hours of a reportable cyber incident, effective since September 1, 2023, ITS supplies the 24/7 monitoring, detection, and incident response that make the deadline achievable, including awareness of incidents at a third party.
A: ITS uses layered defenses, secure access controls, email threat protection, and 24/7 threat monitoring to protect member nonpublic personal information across online and mobile banking, teller systems, and internal networks. It also keeps core banking, member portals, and branch systems available with proactive monitoring, backup, and disaster recovery, so members can reach their accounts and staff can serve them.
A: Yes. Credit unions depend on core processors and other service providers, and NCUA expects that relationship to be overseen. ITS supports vendor due diligence and monitoring, and provides the visibility that lets a credit union act on the 72-hour reporting clock when a vendor reports a compromise of its own.
Contact us via the form below or call at 866.742.5487. Whether you need network management, secure cloud hosting, or custom application development, our team is here to help.
