New Online, Live Chat Service Now Available

New Online, Live Chat Service Now Available

IT Solutions is pleased to announce that we’ve upgraded our online chat service. ChatAssist™ provides clients with a new-and-improved way to instantly connect and interact with our help desk team. 

We understand that your workday can be hectic and picking up the phone might not always be the best way for communicating with us.  You still need immediate IT support, but don’t want to get distracted from what you’re currently working on. Whether you’re waiting on an important sales call, are busy getting prepared for an upcoming meeting, or on a tight deadline to complete a project —moments like these are when ChatAssist can come in handy.

With ChatAssist, you can easily connect with our client service coordinators and technical support staff working from our Fort Washington headquarters, and you will get the same level of personal interaction you get when you call us.  

ChatAssist is fully integrated with our industry-leading ticketing software ConnectWise to help provide faster response times and better issue tracking than other products out there.

To get started, simply click on the Chat icon located at the top of any page of our website, select which department you want to connect with, and start chatting!

Give it a try and let us know what you think! As always, we welcome your feedback.

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