ADVANCED

Server Maintenance & Support

Office 365

ADVANCED Overview

SharedVision Advanced gives you the prevention and the cure all in one. We provide rigorous preventative maintenance and remote management software, along with a highly redundant, reliable backup solution, that puts us in charge of your network support. This way, if something does get through to your servers, it's our problem, not yours. And we take care of the issue, regardless of how big or small it is.

For workstations and user issues, we provide the same proactive support as on the servers, but you can choose which issues on these devices you want us to assist with — combining maximum flexibility with complete peace of mind.

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ADVANCED Plan Includes

  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • Microsoft Office 365 licensing on up to 5 devices for all users
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Bi-weekly defragmenting and hard disk scanning
  • Automated alert monitoring and notification
  • ITSecure™ enhanced security package
  • Virtual Chief Information Officer (vCIO) service
  • Live access to 7:00 am - 7:00 pm helpdesk with after-hours on-call support for servers
  • Access to IT Solutions client web portal for ticket creation and management
  • DataVault onsite disk-to-disk backup solution with removable drives for offsite storage

Industries

We help clients across all industries, but areas of special expertise include the following:
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Process

The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination

Security

Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.

Planning

All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations

Success Stories

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