Server Maintenance & Support
SharedVision Advanced gives you the prevention and the cure all in one. We provide rigorous preventative maintenance and remote management software, along with a highly redundant, reliable backup solution, that puts us in charge of your network support. This way, if something does get through to your servers, it's our problem, not yours. And we take care of the issue, regardless of how big or small it is.
For workstations and user issues, we provide the same proactive support as on the servers, but you can choose which issues on these devices you want us to assist with — combining maximum flexibility with complete peace of mind.
For over two decades, IT Solutions has partnered with a variety of healthcare practices to take on the day-to-day management of complex systems and staff support needs. The security of your data and systems is central to everything we do, which is why our entire team is trained on HIPAA security best practices and why we never stop looking for ways to improve our processes.
One of our first clients was a law firm that we continue to support more than 20 years later. We count many more law firms as clients today and the tools and talent we have at our disposal have never been better. But the same underlying principle of service tailored to each practice's specific needs still stands out above all else.
With data security regulations in the financial sector stricter than ever before, you can't trust your systems to just any provider. At IT Solutions the security of your network and data are our highest priority. You'll notice it in every policy and procedure we follow as well as in the areas of compliance we focus on, including SSAE 16 and PCI.
Production speed and innovation are critical to our manufacturing clients' success. We keep pace by recommending and supporting software and hardware that complements the critical workflows they depend on to stay competitive. Combine this with full support for user issues, and the client can focus on improving products and process while we take care of all things IT.
Multiple properties and projects to manage combined with the maintenance of technology at the main office and in the field is a lot for a real estate or property management firm to handle. Fortunately at IT Solutions we have over 20 years of expertise partnering with property management clients to solve and support their toughest tech challenges.
When it comes to IT support for non-profits we understand budget and resources are often limited. But just as all non-profits are not created equal, neither are managed service providers. We work closely with each client to address their unique challenges so we can solve day-to-day issues without losing focus on long-term goals.
The Power of our Local/Live Help Desk
We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.
Our help desk offers:
Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.
IT Secure protects your data adjusting for all the modern threats. It’s included in the Advanced and Guardian plans to make sure your network is protected while still being available to you and your employees.
IT Secure+ combines everything available in our IT Secure offering with 7 additional features for enhanced protection.
With DataVault, your information is backed up 5 different ways - every day. It's all part of our philosophy of preventing a problem before it starts and getting you back up and running fast.
All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.
Every project includes:
"I am totally pleased with the responsiveness of the ITS team. I could not really ask for more. I can't express enough what a different experience all this communication and help is than with our last provider. Wow!"
Shawn Lacy, Executive Director
"As a small IP law firm, we depend on the leverage provided by state-of-the-art technology to serve our clients and to build our practice. Our long-term partnership with IT Solutions results not only from their reliability in connection with support and maintenance, but also from their proactive assistance in our utilization of information technology to the greater benefit of our clients and our practice."
Vince Pace, Partner, DDHS
"The changes and strategy we implemented at FSO have not only improved the performance of our environment but reduced our overall cost of ownership. Nobody enjoys paying bills but you mind it a lot less when you know you are getting a return on your investment."
David Blaeuer, Practice Administrator