Server & Workstation Maintenance & Support

Office 365


Guardian extends the many benefits of our Advanced Plan to where the more visible work gets done — the workstations. We know that most support calls can be handled much faster remotely than waiting for an on-site technician, so we give all your users unlimited access to our local service desk team and field engineers for expert diagnosis and resolution.

With Guardian, we still provide all of the proactive services that come with our Advanced Plan, to prevent most problems from occurring in the first place.

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GUARDIAN Plan Includes

  • 24x7 remote and on-site support for all workstations, laptops, and mobile devices
  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • Microsoft Office 365 licensing on up to 5 devices for all users
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Bi-weekly defragmenting and hard disk scanning
  • Automated alert monitoring and notification
  • ITSecure™ enhanced security package
  • Virtual Chief Information Officer (vCIO) service
  • Live access to 7:00 am - 7:00 pm helpdesk with after-hours on-call support for servers
  • Access to IT Solutions client web portal for ticket creation and management
  • DataVault onsite disk-to-disk backup solution with removable drives for offsite storage


We help clients across all industries, but areas of special expertise include the following:


The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination


Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.


All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations

Success Stories

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