OFFICE 365

Your Go-to Partner for All Things Office 365

Office 365 Overview

As a Tier 1 Microsoft Office 365 Cloud Solution Provider and Gold Certified Partner, IT Solutions has the experience and deep product knowledge our clients need for comprehensive management of their Office 365 environments. Whether they’re new to Office 365 and need help getting the platform up and running, or already using Office 365 but are looking to extend its capabilities or outsource the day-to-day support, IT Solutions is available to assist. In addition to help with setting up new Office 365 accounts or integration initiatives, we also provide comprehensive migration services for Microsoft Exchange & SharePoint.

Office 365 Features

As an authorized Office 365 reseller, all of our support plans are inclusive of the product licensing clients require, so the user and product support, along with support of the entire network, if needed, are conveniently bundled together with the 365 licenses for one, easy-to-manage offering.

Below you can scroll through all the features Office 365 has to offer.

Office on PCs, tablets, and phones

Email and calendars

File storage and sharing

Online conferencing

Instant messaging and Skype connectivity

Chat-based workspace

Corporate social network

Intranet and team sites

Office Online

Work Management

Online Scheduling

Professional digital storytelling

Search and discovery

Office 365 Plans Include

  • Full Suite of Office Apps, including Outlook, Word, Excel, PowerPoint, and OneNote
  • 24x7 remote support for Microsoft Office 365
  • Collaboration tools such as: Microsoft OneDrive & SharePoint online file storage (1TB) and file sharing options to give you access to projects anywhere
  • HD video meetings using Skype for Business, content sharing and calendar collaboration to synchronize work teams with SharePoint in the cloud
  • Exchange Cloud Server, offering storage of up to 50 GB per user
  • Online upgrades for all O365 products offered
  • Full backups through third-party tools made specifically for O365
  • Daily virus and spyware software management and scanning
  • Cloud-based malware protection
  • Enhanced anti-spam protection with message continuity service
  • Virtual Chief Information Officer (vCIO) service

Have questions? Contact Us or Call: 866.PICK.ITS

Industries

We help clients across all industries, but areas of special expertise include the following:
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Process

The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination

Security

Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.

Planning

All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations

Success Stories

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