MedRisk, Inc.

Leading Managed Care Provider Partners with ITS for iPhone App Development

Background

MedRisk is a leading managed care company specializing in the physical rehabilitation of injured workers. Customers include insurance carriers, self-insured employers, third-party administrators, case management companies, claims adjusters, and physical medicine providers. As a recognized leader in custom claims and medical management solutions, MedRisk has realized substantial growth and success through a variety of technology-driven services including doc management, claims workflow automation, and physical medicine management.

The Challenge

Prior to working with IT Solutions, MedRisk claims professionals leveraged the highly effective and customizable Salesforce.com platform for tracking vital claims and referral data. This proved adequate for the majority of their working hours spent in front of a desktop or laptop computer, but when this staff was on the go and away from their desks they no longer had the information at their fingertips. The lack of consistent access to the primary claims system could cause response delays that hindered customer communication and impacted claims staff's productivity.

With a strong emphasis on leveraging technology for improving productivity and minimizing costs, MedRisk executives recognized the need for a mobile application to bridge the gap between office-based and remote claims data access. With in-house programmers and analysts busy maintaining existing applications and projects, the company decided outsourcing the development and testing was a more effective route than an internal engagement. Following a search for both local and remote Salesforce partner firms, MedRisk chose IT Solutions for the company's extensive expertise in custom application development and strong knowledge of both Force.com and iOS programming platforms.

The Solution

Within just a few weeks, the IT Solutions AppDev team was able to develop and test an Apple iTunes-store solution for download by MedRisk claims professionals. The "Client Claim Feed App" allows users to manage cases and workload while they're away from their desks via iPhone and iPads. Users can log in to their SalesForce system by way of the mobile claim application, and quickly refer a claimant to MedRisk's national network of physical and occupational therapists and chiropractors.

Users receive an e-mail confirmation after the referral has been submitted and can also register for MedRisk's dedicated web site for adjusters and nurse case managers from the App home page. The App is currently available to clients who provide MedRisk with their claims feeds.

The Return

By choosing IT Solutions to design and develop its Client Claim Feed App for iPhones and iPads, MedRisk extends its reputation as an industry leader, stays ahead of the competition, and improves customer communication and relations with 24 x 7 accessible claims data and remote referral functionality.

"We wanted to provide our customers with a tool that was intuitive and easy to use on the go. IT Solutions helped us develop the perfect app for MedRisk."

Daryn Clark, CSM, Agile Project Manager, MedRisk, Inc.

Solutions Applied

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