Guelph, Ontario

Cloud engagements in Waterloo start with a review of where each workload runs best, whether that is Microsoft 365, Azure, or equipment already sitting in the building. ITS then handles the migration and everything that follows it, including monitoring, patching, backup, and reviewing who has access to what.

Waterloo Region organizations are adopting AI early and often, which makes governance the pressing question rather than tooling. Our AI Governance & Enablement Practice helps you adopt and manage AI securely as use spreads, while keeping control of your data, your risk, and your privacy obligations.

Waterloo organizations take managed IT from ITS in one of three shapes: Total IT covering everything, Total IT Co-Managed working next to internal staff, or Amplify IT from ITS covering selected modules only. System monitoring and patch management come with each, and Total IT carries service desk access around the clock.

The Waterloo service desk answers routine requests and urgent problems alike, with tickets routed by priority so a single user with a printer problem does not sit in the same queue as a site-wide outage. Requests arrive by phone, email, or the client portal, whichever suits the person asking.

Strategy engagements give Waterloo organizations quarterly leadership sessions with a Strategic Advisor, a technology roadmap covering the next five years, and attention to what current technology spending actually returns. vCISO leadership comes through the Cybersecurity Governance Program when an organization wants security direction owned at the executive table.

Data analytics and business intelligence also sit within ITS strategy services, which means a Waterloo organization can get help turning the information already inside its systems into reporting that leadership uses, instead of leaving that data sitting in separate applications nobody compares.

Project work for Waterloo organizations runs through ITS Professional Services: moving email, files, and servers; building infrastructure for new or expanded sites; developing custom applications; assessing technology and carrying out IT due diligence; and managing each engagement against the scope agreed at the start.

Migration projects are the most common of these for Waterloo clients, whether the destination is Microsoft 365, a new server, or a hosted environment. Each one is planned and scheduled as its own engagement, with the cutover timed around the working week instead of dropping into the middle of it.