managed it services philadelphia

Managed IT Services You Can Trust

With SharedVision, we partner with clients to provide knowledgeable, proactive IT support and reliable, responsive customer service. We combine the best tools for reliable day-to-day network management with a friendly team of help desk, field and technical project specialists for managed IT services that are second to none.

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Managed Services Checklist
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Our Managed Service Plans

Five different options for what best suits your business needs – from a proactive maintenance model to 100% hosted with full support for your users.

Featured Industries



Law firms large and small count on us to keep their networks protected and productive so they can focus on serving clients and growing their practices.



Data security and personalized service are critical for financial firms’ ongoing success, and our focus on both set us apart from other local providers and are commonly cited by clients as primary reasons they stay with us long-term.



For healthcare clients, our commitment to proactive network support prevents unexpected outages and unwanted intrusions, avoiding dreaded downtime and data breaches.



We keep pace with manufacturing clients’ strategic needs by recommending and supporting software and hardware that maximize productivity and competitive advantage.


The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination


Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.


All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations

Success Stories

Thorp Bailey Weber

Specialty Healthcare Practice and ITS Have a Shared Vision for Success

"Partnering with IT Solutions has been a positive change for the entire practice. Their expertise in supporting healthcare clients of our needs has been evident since day one. Communications are frequent, help desk support is fast, and our network is more reliable than ever before. With ITS as a partner we’re able to refocus our efforts on the strategic growth of our practice."

Gina Klepadlo, Practice Manager, Thorp Bailey Weber Eye Associates

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