With SharedVision, we partner with clients to provide knowledgeable, proactive IT support and reliable, responsive customer service. We combine the best tools for reliable day-to-day network management with a friendly team of help desk, field and technical project specialists for managed IT services that are second to none.
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Five different options for what best suits your business needs – from a proactive maintenance model to 100% hosted with full support for your users.
Advanced provides complete network support for servers, firewalls, routers, and other devices while proactively maintaining all user PCs and laptops.
Guardian offers all the features of our Advanced Plan, plus full remote and on-site assistance for workstation issues.
NearCloud is our comprehensive cloud computing plan, combining secure, private hosting for your apps and data with 24/7 support for all users.
Office 365 expertise to fit your unique usage – from ongoing help with Exchange and SharePoint, to full coverage for Microsoft cloud-hosted environments.
Cloud hosting completely on your terms. Combine private, public clouds, and even on-premise servers under one umbrella of reliable support.
We offer solutions for most businesses in a variety of industries. Contact us and we can discuss your needs.
Law firms large and small count on us to keep their networks protected and productive so they can focus on serving clients and growing their practices.
Data security and personalized service are critical for financial firms’ ongoing success, and our focus on both set us apart from other local providers and are commonly cited by clients as primary reasons they stay with us long-term.
For healthcare clients, our commitment to proactive network support prevents unexpected outages and unwanted intrusions, avoiding dreaded downtime and data breaches.
We keep pace with manufacturing clients’ strategic needs by recommending and supporting software and hardware that maximize productivity and competitive advantage.
The Power of our Local/Live Help Desk
We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.
Our help desk offers:
Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.
IT Secure protects your data adjusting for all the modern threats. It’s included in the Advanced and Guardian plans to make sure your network is protected while still being available to you and your employees.
IT Secure+ combines everything available in our IT Secure offering with 7 additional features for enhanced protection.
With DataVault, your information is backed up 5 different ways - every day. It's all part of our philosophy of preventing a problem before it starts and getting you back up and running fast.
All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.
Every project includes:
"Partnering with IT Solutions has been a positive change for the entire practice. Their expertise in supporting healthcare clients of our needs has been evident since day one. Communications are frequent, help desk support is fast, and our network is more reliable than ever before. With ITS as a partner we’re able to refocus our efforts on the strategic growth of our practice."
Gina Klepadlo, Practice Manager, Thorp Bailey Weber Eye Associates