Our Services / IT Solutions for Healthcare Providers
Total IT Healthcare: Managed IT Services for Healthcare Providers
Everything in Total IT, plus a healthcare-experienced service desk and advisor, HIPAA training and governance tools, and incident triage that weighs patient care.
Total IT Healthcare is the healthcare edition of IT Solutions Technology Partners’ fully managed IT service. It carries everything in Total IT, infrastructure and endpoint management, 24×7 incident management, cybersecurity, and end-user support, and adds the pieces a provider organization needs on top: staff who know clinical environments, HIPAA training and documentation tools, and triage that accounts for patient care.
What Providers Ask Before Switching
Healthcare organizations evaluating a managed IT provider tend to ask the same five questions, and they are rarely about technology.
Does your service desk actually know healthcare systems?
The ITS service desk supporting Total IT Healthcare is staffed by a team experienced in healthcare environments, which means clinical software, the urgency of access issues, and what has to be escalated rather than queued. Support is available 24 hours a day, every day, through portal, phone, and email.
Is HIPAA training and documentation included, or do we handle that separately?
Included. Total IT Healthcare carries a HIPAA training and breach prevention platform: annual training covering HIPAA, fraud, waste and abuse, and OSHA, with tracking and certification, phishing simulations, a questionnaire-driven security risk assessment, HIPAA-aligned policy templates, and consultations with a HIPAA consultant.
Who plans our technology, and do they understand healthcare?
Every Total IT Healthcare client is assigned a designated Strategic Advisor with healthcare experience, who holds recurring strategic reviews and maintains a five-year technology roadmap. That advisor understands clinical workflows and the regulatory calendar, so planning accounts for both alongside cost.
What happens when a system fails during clinic hours?
ITS triages incidents with patient care weighted: issues affecting care delivery, access to ePHI, and essential operations are prioritized ahead of routine requests. An optional VIP tier is available for physician owners, senior executives, and other key personnel who need expedited response.
We operate across several sites. Does this scale?
Total IT Healthcare runs fully managed or co-managed, and covers single-location practices through multi-site organizations. Co-managed delivery keeps an internal IT team in place and adds the coverage, specialist depth, and after-hours capacity that a small internal team cannot carry alone.
What Total IT Healthcare Includes
The platform that distinguishes Total IT Healthcare from standard managed IT. ITS provides annual training on HIPAA, fraud, waste and abuse, and OSHA with tracking and certification, alongside governance tools that support compliance work without taking ownership of it away from the organization.
What’s Included:
- Annual HIPAA, fraud and abuse, and OSHA training with tracking and certification
- Phishing simulations
- Questionnaire-driven security risk assessment
- Customizable policy and procedure templates aligned to HIPAA
- Consultations with a HIPAA consultant
- Employee security score reporting
- Audit-ready training records
What Total IT Healthcare adds to Total IT
Total IT Healthcare is built on the standard Total IT service. Everything in the base offering carries over. The table shows what the healthcare edition adds on top.
| Feature | Total IT | Total IT Healthcare |
|---|---|---|
| Infrastructure and endpoint management | Included | Included |
| 24x7 incident management | Included | Included |
| Cybersecurity baseline | Included | Included |
| Workplace and device services | Included | Included |
| Delivery model | Fully managed or co-managed | Fully managed or co-managed |
| Service desk | 24x7 support | 24x7 support from a healthcare-experienced team |
| Incident triage | Weighted by business impact and urgency | Weighted by impact on patient care, ePHI access, and essential operations |
| Strategic Advisor | Designated advisor | Designated advisor with healthcare experience |
| Security awareness training | Standard training and phishing simulation program | HIPAA breach prevention platform: annual HIPAA, fraud and abuse, and OSHA modules with tracking and certification |
| Security risk assessment | Not included | Questionnaire-driven assessment included |
| Policy and procedure templates | Not included | HIPAA-aligned templates included |
| Access to a HIPAA consultant | Not included | Consultations included |
| Audit-ready training records | Not included | Included |
Exceeding expectation with each service.
Credentials and Expertise
How the service is delivered, and what stands behind it.
SOC 2 Type II
ITS maintains SOC 2 Type II compliance, an audited assessment of how security, availability, and confidentiality controls operate over time. Relevant to any provider evaluating a business associate.
Healthcare-Experienced Delivery Teams
The service desk and the Strategic Advisor assigned to a Total IT Healthcare client are experienced in healthcare environments. This is a staffing commitment rather than a feature, and it is the part of the service clients notice first.
ITIL-Aligned Incident Management
Incident, service request, and change management follow ITIL practices, which is what makes prioritization consistent rather than dependent on who picks up the ticket.
Audit-Ready Documentation
The HIPAA training platform produces completion records, certification tracking, phishing simulation results, and risk assessment output, which is the evidence an audit or a payer review asks for.
Healthcare Association Partnerships
ITS is a partner of MGMA and HIMSS, and every ITS employee completes HIPAA training. Details of those credentials sit on the healthcare industry page.
A Healthcare-focused Provider Makes All the Difference
Contact us via the form below or call at 866.742.5487. Whether you need managed security services, secure cloud hosting, or HIPAA compliance support, our team is here to help.
Are you an ITS Client looking for support? Please use our Client Support Center.