AI Services: Readiness, Governance, AIaaS, and Ongoing AI Management
Prepare your environment for AI, limit access to approved tools, experience a secure AI workspace, and receive ongoing AI adoption and maturity support.
AI services cover the governance and enablement work that has to happen before and after AI adoption: reviewing what data those tools can reach, setting permissions and policy, controlling which platforms employees can use, and providing a managed AI workspace to use, powered by ongoing AI management and guidance. IT Solutions Technology Partners delivers all four.
AI improves how teams work when the controls around it are set correctly. These are the five gaps ITS is asked to close most often.
How do we find out what AI tools our employees are already using?
Discovery comes before policy. IT Solutions Technology Partners identifies AI usage through network, endpoint, and identity signals, which shows which platforms are being reached, from which devices, and by whom. That produces an actual inventory rather than an assumption about what people are doing.
Could AI tools surface data our employees should not see?
Yes, and this is the most common surprise. AI tools that integrate with Microsoft 365 return results based on existing permissions, so a permission that was too broad three years ago becomes a search result today. ITS reviews data access, tightens permissions, and establishes governance before AI is broadly enabled.
Is our Microsoft 365 environment ready for AI?
Usually not without work. ITS assesses permission structures, data organization, sharing configuration, and content quality, because AI results inherit all four. The Microsoft 365 AI Readiness Program covers that preparation so tools like Copilot and Claude reach the right data and not the rest of it.
Our teams are using several AI tools. Does that matter?
It matters for control rather than for preference. ITS consolidates fragmented usage onto a managed platform where user access, security settings, and activity visibility are administered centrally, instead of spread across separate subscriptions and personal accounts.
How do we know whether AI is actually helping?
Through platform reporting and guidance rather than anecdote. The Managed AI Program helps organizations understand how and where AI is being used across the business, track adoption trends, and identify opportunities to improve business impact. That is the basis for deciding where to invest next.
Put AI to Work for You with Confidence
The Managed AI Program helps organizations govern and keep pace with AI. Rather than just deploying AI tools, the program provides ongoing reporting, guidance, and enablement. Managed AI clients benefit from improved AI adoption, reduced Shadow AI risks, and continuously maturing their AI capabilities to remain competitive. The program is tailored to the organization’s AI maturity and desired level of support.
Assistance in developing an acceptable AI use policy
Shadow AI monitoring, visibility, and reporting
AI maturity assessments and roadmap guidance
Usage and adoption reporting
AI Business Analyst coaching and alignment sessions
Access to pre-built AI solutions and use cases
Community resources, learning content, and office hours
Management of approved AI tools, connections, and supported AI components
Ongoing guidance to help organizations mature AI adoption over time
ITS’s AI workspace gives employees one secure environment with access to multiple AI models rather than a separate subscription for each. The platform routes each task to an appropriate model, so organizations do not license models individually, and ITS handles provisioning, access control, security configuration, and support.
Access to multiple AI models through a single managed interface
User provisioning, changes, and de-provisioning
Platform-level security settings and access controls
Conversational AI, assistants, workflows, and automations
Audit logs and usage reporting
Onboarding, orientation, and centralized support
Structured intake for new agents, workflows, and enhancements
Periodic usage reviews
Readiness work prepares the environment AI will draw from. ITS reviews how data is organized, shared, and permissioned across Microsoft 365, tightens what is too broadly accessible, and establishes governance so tools like Copilot and Claude return accurate results without exposing information they should not reach.
Access control decides which AI platforms employees can reach. ITS blocks unauthorized tools and enforces approved usage through network, endpoint, and identity-based controls, so the organization has one consistent answer to which AI tools are permitted rather than a different answer per department.
Contact us via the form below or call at 866.742.5487. Whether you need to prevent AI-related data breaches, identify a companywide AI tool, or explore how AI can keep your business competitive, our team is here to help.
A: It starts with knowing what your AI tools can reach. In environments like Microsoft 365, AI surfaces content based on existing permissions, so outdated, sensitive, or over-shared information can appear in responses without anyone intending it. IT Solutions Technology Partners reviews data access, tightens permissions, and establishes governance policies before AI is broadly enabled.
A: In most cases, yes. AI tools that integrate with Microsoft 365 depend on existing data structures, permissions, and content quality. Where permissions are too broad or data is poorly managed, results can include sensitive or outdated material. The ITS Microsoft 365 AI Readiness Program handles that preparation through governance, access reviews, and configuration.
A: Yes. ITS limits access to public AI platforms through network, endpoint, and identity-based controls, which blocks unapproved tools while directing employees toward approved environments. This reduces the chance of company information being entered into a platform whose terms nobody has reviewed and whose access nobody can revoke.
A: Shadow AI is the use of AI tools by employees outside IT or security oversight. It is usually well intentioned, and that is what makes it persistent. The risk is that company or client information gets shared with platforms that do not meet the organization’s security or compliance standards, with no record of what was shared. ITS addresses it through discovery, access control, and a sanctioned alternative.
A: A managed AI platform is a controlled environment where employees reach approved AI capabilities through one workspace rather than through separate tools, accounts, and subscriptions. The ITS AI Workspace provides access to multiple AI models through a single interface, with user management, security controls, audit logs, and usage reporting handled centrally.
A: No. Organizations can use a client-selected AI workspace, including Microsoft Copilot, Claude, ChatGPT, the ITS AI Workspace, or another approved solution. The Managed AI Program focuses on the governance, reporting, support, and adoption activities around those tools rather than requiring a specific platform.
A: No, and that is deliberate. Planning, deploying, configuring, governing, and supporting AI tools sit outside Total IT and Amplify IT, and are delivered as separate engagements or through the Managed AI Program. ITS managed IT helps to ensure that AI tools are accessible; it does not cover prompt design, data connections, or refining AI output.
A: The organization using it. ITS provides the platform, the controls, the governance structure, and the support, and defines what the service covers. Deciding use cases, validating data sources, designing prompts and workflow logic, and reviewing AI output before it is used in the business remain with the client. Any provider claiming otherwise is describing something it cannot deliver.
A: No. On the ITS AI workspace, client data is not used for training by the model providers. Data is encrypted in transit and at rest, access is governed by identity controls, and integrations can be restricted or allowlisted by role.
