GUARDIAN

Comprehensive Server & Workstation Maintenance & Support

Office 365

GUARDIAN Overview

Guardian extends the many benefits of our Advanced Plan to where the more visible work gets done — the workstations. We know that most support calls can be handled much faster remotely than waiting for an on-site technician, so we give all your users unlimited access to our local service desk team and field engineers for expert diagnosis and resolution.

With Guardian, we still provide all of the proactive services that come with our Advanced Plan, to prevent most problems from occurring in the first place.

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GUARDIAN Plan Includes

  • 24x7 remote and on-site support for all workstations, laptops, and mobile devices
  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • Microsoft Office 365 licensing on up to 5 devices for all users
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Bi-weekly defragmenting and hard disk scanning
  • Automated alert monitoring and notification
  • ITSecure™ enhanced security package
  • Virtual Chief Information Officer (vCIO) service
  • Live access to 7:00 am - 7:00 pm helpdesk with after-hours on-call support for servers
  • Access to IT Solutions client web portal for ticket creation and management
  • DataVault onsite disk-to-disk backup solution with removable drives for offsite storage

Featured Industries

Healthcare

Healthcare

For over two decades, IT Solutions has partnered with a variety of healthcare practices to take on the day-to-day management of complex systems and staff support needs. The security of your data and systems is central to everything we do, which is why our entire team is trained on HIPAA security best practices and why we never stop looking for ways to improve our processes.

Legal

Legal

One of our first clients was a law firm that we continue to support more than 20 years later. We count many more law firms as clients today and the tools and talent we have at our disposal have never been better. But the same underlying principle of service tailored to each practice's specific needs still stands out above all else.

Financial

Financial

With data security regulations in the financial sector stricter than ever before, you can't trust your systems to just any provider. At IT Solutions the security of your network and data are our highest priority. You'll notice it in every policy and procedure we follow as well as in the areas of compliance we focus on, including SSAE 16 and PCI.

Manufacturing

Manufacturing

Production speed and innovation are critical to our manufacturing clients' success. We keep pace by recommending and supporting software and hardware that complements the critical workflows they depend on to stay competitive. Combine this with full support for user issues, and the client can focus on improving products and process while we take care of all things IT.

Real Estate

Real Estate/Property Management

Multiple properties and projects to manage combined with the maintenance of technology at the main office and in the field is a lot for a real estate or property management firm to handle. Fortunately at IT Solutions we have over 20 years of expertise partnering with property management clients to solve and support their toughest tech challenges.

Non-Profit

Non-Profit

When it comes to IT support for non-profits we understand budget and resources are often limited. But just as all non-profits are not created equal, neither are managed service providers. We work closely with each client to address their unique challenges so we can solve day-to-day issues without losing focus on long-term goals.

Process

The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination

Security

Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.

Planning

All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations

Success Stories

Jacoby Donner, PC

Law Firm Successfully Transitions Network to IT Solutions’ NearCloud

"Transitioning our network to a private cloud environment was the right decision for our firm. NearCloud has significantly improved our operations and we’re very pleased with the level of communication and service provided by IT Solutions."

Elizabeth D’Angelo, Firm Administrator, Jacoby Donner


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