Managed IT Services

90-Day Satisfaction Guarantee

A Solid Start to a Long Relationship

90 day Satisfaction Guarantee

Many companies make ambitious promises to persuade you to switch, only to not deliver on what they promised. Switching IT support firms is complicated and never an easy decision – we get it.

That’s why we’ll take all of the financial risk by ensuring we do exactly what we promise. If we fail to deliver on any of the following critical onboarding tasks within 90 days of the agreement start with your company, and you decide not to continue service as a result, we will return what you’ve paid in that time frame for your Advanced, Guardian, or NearCloud Plan.

Onboarding

In the first 90 days of the agreement start date we will deliver on the following onboarding tasks:

  • 24x7 critical alert monitoring configured on all covered equipment
  • Baseline security review and remediation implemented
  • Implemented
  • High Security Password Policy
  • Firewall Lockdown Remote Access Security (if applicable)
  • Active Directory Audits and Controls
  • Stale account audit
  • Elevated rights audit and cleaup
  • Microsoft Patching as needed
  • Full Backup Management
  • Configure backup monitoring & reporting services

Optimization

In the first 90 days we will deliver on the following optimization tasks:

Optimize...Getting the most out of your IT investment is as important to us as it is to you and is much more than just fixing daily problems. We want to help you get more out of your investment by planing for the upcoming year.

  • Full documentation and inventory of your network in our management software
  • Network standardization based on IT Solutions’ best practices
  • vCIO Assessment and Recommendations Report

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Every company has different networking and security challenges. Our assessment reviews your current setup, diagnoses risks, and offers solutions.

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Security Assessment

Our Managed Services Check List

10 things you should know about an IT provider's managed services. See how they stack up against IT Solution

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Checklist
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