Managed IT Services

IT Support Plans

Support to Suit Your Business

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We know that making IT decisions can be complex. We’re here to help.

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction. The results speak for themselves.

As an extension of your business or IT department, we provide consistency to your IT operations, and fill in the gaps where needed — allowing you to focus on your organization’s most important initiatives.

CRN MSP 500: Top Managed Service Provider

Support Plans

Our support plans are designed to control costs and to focus on your unique needs. From basic infrastructure monitoring and management to fully managed network services with end-user support, we’ve got you covered. We offer two defined managed IT service packages — Guardian™, our comprehensive coverage plan, and Advanced™, our infrastructure management and desktop monitoring plan — or we can customize a support package that suits you.

ADVANCED Plan

Includes all features listed below. You pay for user support as needed.
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GUARDIAN Plan

Includes all features in the Advanced plan, plus 24x7 remote and onsite support for your users. User support is included.
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Office 365

Migrations, Upgrades and Hardware

All projects, including migrations and upgrades, are billed hourly against a nonexpiring block of time.

Office 365

ADVANCED & GUARDIAN

Features

  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • 24x7 support with access to help desk from 7 am to 7 pm and after hours support from 7 pm to 7 am
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Automated alert monitoring and notification
  • Access to IT Solutions client web portal for ticket creation and management
  • ITSecure™ Protection Package, which includes the following:
    • High-security password policy, firewall lockdown, remote access security
    • Active Directory audits and controls, Microsoft patching
  • Virtual Chief Information Officer (vCIO) service including ongoing strategic planning
  • DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full offsite cloud backup also available.
Office 365

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Our Managed Services Checklist

Ten things you should know about an IT provider's managed services. See how the others stack up against IT Solutions.

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Checklist
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