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Managed IT Services
IT Support Plans
Support to Suit Your Business
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We know that making IT decisions can be complex. We’re here to help.
We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction. The results speak for themselves.
As an extension of your business or IT department, we provide consistency to your IT operations, and fill in the gaps where needed — allowing you to focus on your organization’s most important initiatives.
Support Plans
Our support plans are designed to control costs and to focus on your unique needs. From basic infrastructure monitoring and management to fully managed network services with end-user support, we’ve got you covered. We offer two defined managed IT service packages — Guardian™, our comprehensive coverage plan, and Advanced™, our infrastructure management and desktop monitoring plan — or we can customize a support package that suits you.
ADVANCED Plan
Includes all features listed below. You pay for user support as needed.
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GUARDIAN Plan
Includes all features in the Advanced plan, plus 24x7 remote and onsite support for your users. User support is included.
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Migrations, Upgrades and Hardware
All projects, including migrations and upgrades, are billed hourly against a nonexpiring block of time.
ADVANCED & GUARDIAN
Features
- 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
- 24x7 support with access to help desk from 7 am to 7 pm and after hours support from 7 pm to 7 am
- Anti-virus scanning and updates
- Anti-spam protection with message continuity service
- Cloud-based malware protection
- Automated alert monitoring and notification
- Access to IT Solutions client web portal for ticket creation and management
- ITSecure™ Protection Package, which includes the following:
- High-security password policy, firewall lockdown, remote access security
- Active Directory audits and controls, Microsoft patching
- Virtual Chief Information Officer (vCIO) service including ongoing strategic planning
- DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full offsite cloud backup also available.
Featured Success Stories
Revenue Cycle Management SaaS Company Relies on IT Solutions for Secure Hosting
AssuranceMD needed a hosting partner to manage their proprietary SaaS solution. They opted for the ITS private cloud option for its SSAE Type II, PCI and HIPAA-compliant credentials which satisfies federal regulatory requirements by the healthcare industry.
Financial Consulting Firm Chooses IT Solutions for Advanced Security & Compliance Support
Strategic Banking Partners sought an IT partner with an off-site hosting solution and dedicated team for ongoing support. Our private cloud solution with Office 365 proved to meet their strict security and compliance needs and offered the scalability to sustain their growing business portfolio.More Managed Services
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