Managed IT Services

Advanced Support Plan

Server Management & Support

Have Questions?

We know that making IT decisions can be complex. We’re here to help.

We provide dedicated server and cloud infrastructure management, rigorous preventative maintenance, and technical support to keep your data protected and your network accessible 24x7. We’ll take care of any issue that arises, no matter how big or small.

For workstations and user issues, we provide the same proactive IT support as on the servers, but you choose which problems you want help with. SharedVision Advanced is a great choice if you have internal staff comfortable with day-to-day workstation and user support, but would like to lean on local help desk and project specialists to handle more complex issues and upgrades.

CRN MSP 500: Top Managed Service Provider

Features Include

Our Advanced plans gives you the prevention and the cure all in one. For a flat monthly fee, this managed IT service offering combines maximum flexibility with complete peace of mind.

  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • 24x7 support with access to help desk from 7 am to 7 pm and after hours support from 7 pm to 7 am
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Automated alert monitoring and notification
  • Access to IT Solutions client web portal for ticket creation and management
  • ITSecure™ Protection Package, which includes the following:
    • High-security password policy, firewall lockdown, remote access security
    • Active Directory audits and controls, Microsoft patching
  • Virtual Chief Information Officer (vCIO) service including ongoing strategic planning
  • DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full offsite cloud backup also available

Featured Success Stories

AssuranceMD

Revenue Cycle Management SaaS Company Relies on IT Solutions for Secure Hosting

AssuranceMD needed a hosting partner to manage their proprietary SaaS solution. They opted for the ITS private cloud option for its SSAE Type II, PCI and HIPAA-compliant credentials which satisfies federal regulatory requirements by the healthcare industry.

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Sapling, Inc.

Precision Clock Manufacturer Keeps Network in Sync with Support from IT Solutions

Sapling maintained an on-premise network for years but when their previous IT provider became the bottleneck, they knew they needed to shop around. That is when IT Solutions came onboard with a strategic approach to IT support, redesigning their network to follow industry best practices. 

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Office 365

Looking for Microsoft Office 365 Support?

Discover the power of SharePoint & Teams

Make the most of your Office 365 Investment with custom team collaboration, automation, and visibility into your business data.

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SharePoint & Teams

Our Managed Services Checklist

Ten things you should know about an IT provider's managed services. See how the others stack up against IT Solutions.

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Checklist
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