Managed IT Services

Guardian Support Plan

Comprehensive Network Management & User Support

Have Questions?

We know that making IT decisions can be complex. We’re here to help.

Guardian extends the many benefits of our Advanced Plan to the place where the more visible work gets done — the workstations. We know most support calls can be handled much faster remotely, so we give all your users unlimited access to our local service desk team and field engineers for expert diagnosis and resolution.

With Guardian, we still provide all of the proactive services that come with our Advanced Plan to prevent most problems from occurring in the first place, and cover all of your user support needs for a fixed fee.

CRN MSP 500: Top Managed Service Provider

Features Include

Our Guardian plans gives you the prevention and the cure all in one. Includes all features in the Advanced plan, plus 24x7 remote and onsite support for your users. User support is included.

  • 24x7 remote and on-site support for all routers, firewalls, switches, and ISP issues
  • 24x7 user and workstation support with access to help desk from 7 am to 7 pm and after hours support from 7 pm to 7 am
  • Anti-virus scanning and updates
  • Anti-spam protection with message continuity service
  • Cloud-based malware protection
  • Automated alert monitoring and notification
  • Access to IT Solutions client web portal for ticket creation and management
  • ITSecure™ Protection Package, which includes the following:
    • High-security password policy, firewall lockdown, remote access security
    • Active Directory audits and controls, Microsoft patching
  • Virtual Chief Information Officer (vCIO) service including ongoing strategic planning
  • DataVault onsite backup solution with removable drives for offsite storage and rapid recovery. Full offsite cloud backup also available

Featured Success Stories

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Our Managed Services Checklist

Ten things you should know about an IT provider's managed services. See how the others stack up against IT Solutions.

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