The following Service Description covers the Windows Workstation Third-Party Patching service offering. For a full description of our overarching Managed Services covering response time expectations, implementation/onboarding, how we provide support, limitations and client responsibilities please start here.
Overview
Regular updates and security patches for workstations are essential to protect against vulnerabilities and ensure software is kept up to date. Windows Workstation Third-Party Patching automates this process, scheduling and deploying updates outside of peak hours to minimize disruption.
Requirements
- Windows Workstation Third-Party Patching services are available for Total IT or Amplify IT Workplace clients.
- The workstations requiring the Windows based third-party patching services must be monitored and managed by ITS.
- Clients must inform ITS of any applications that must stay at a certain version.
- This service applies third-party patching under ITS standard change approval processes which does not require client approval for implementation.
- The service requires an agent to be installed on each device.
How It Works
Our third-party patch management strategy is designed to minimize disruptions while keeping systems secure and up to date:
- Patch Identification: The library of available software covered under the service can be found here. Please note that only the third-party applications listed at this site are covered by this service. Any application not listed may be available for patching under a separate billable engagement.
- Scheduled Deployment: Patches are scheduled for deployment during off-peak hours or times agreed upon with the client to minimize impact on daily operations. Third-party patches are considered a standard change and will be performed throughout the course of the week.
- Confirmation and Reporting: After deployment, systems are verified to ensure the successful application of patches, with reports made available to the client.
Frequently Asked Questions
- Does Windows Workstation Third-Party Patching include updates?
Yes. Updates are minor releases that focus on bug fixes, security patches, performance and they are included in patching.
- Does Windows Workstation Third-Party Patching include software upgrades?
No. Upgrades are major releases. Upgrades are new versions of the software and introduce new features, functionality, and sometimes a new user interface. Upgrades are not included in Third-Party Patching monthly services but may be available on a billable project basis depending on the software vendor.
- How often are patches applied?
Standard patches are applied automatically each week. Critical patches, as defined by the vendor, will be scheduled as required.
- Can a client opt out of certain patches?
Yes, if there are specific patches you wish to exclude, due to compatibility issues for example, we can accommodate those requests within our patch management policy.
- Does patch management include Standard Hardware products?
No. Hardware firmware is not included in this offering.
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