HYBRIDCLOUD

Full Support Here, There and Everywhere

HYBRIDCLOUD Overview

For clients who need maximum flexibility across private and public clouds, and perhaps even traditional on-premise equipment support, we offer our Hybrid Cloud Plan. With management and full proactive maintenance of applications and data, coupled with comprehensive help desk services, we provide coverage for the most complex configurations. If a business is looking to host line-of-business applications with the software vendor while also making use of Office 365, we integrate them seamlessly. For the client needing to host applications and files at our secure data center, but already has an Office 365 account and a server that needs to be managed at their office, we tie it altogether to maximize productivity.

HYBRIDCLOUD

HYBRIDCLOUD Plans Include

  • Microsoft Office 365 for all users, including the full suite of Office Apps, with Outlook, Word, Excel, and PowerPoint
  • Ability to use Office 365 on Up to 5 Devices
  • 24x7 remote support for Microsoft Office 365
  • All future versions of Office and Exchange as necessary
  • Microsoft Azure support
  • Full backups through third-party tools made specifically for O365
  • Seamless integration with our NearCloud plan
  • Full and partial network support through our Advanced and Guardian on-premise plans
  • 24x7 Monitoring

Have questions? Contact Us or Call: 866.PICK.ITS

How NEARCLOUD Works

NEARCLOUD
NEARCLOUD
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Office 365 Features

As an authorized Office 365 reseller, all of our support plans are inclusive of the product licensing clients require, so the user and product support, along with support of the entire network, if needed, are conveniently bundled together with the O365 licenses for one, easy-to-manage offering.

Below you can scroll through all the features Office 365 has to offer.

Office on PCs, tablets, and phones

Email and calendars

File storage and sharing

Online conferencing

Instant messaging and Skype connectivity

Chat-based workspace

Corporate social network

Intranet and team sites

Office Online

Work Management

Online Scheduling

Professional digital storytelling

Search and discovery

Industries

We help clients across all industries, but areas of special expertise include the following:
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Process

The Power of our Local/Live Help Desk

We've spent years figuring out the best way to handle a support ticket, escalate an issue, or respond after hours. We leave nothing to chance and the results speak for themselves. Our clients receive the highest degree of service because every process is documented and reviewed on a regular basis to ensure proper follow-through and client satisfaction.

Our help desk offers:

  • Fast Response Support
  • Reliable Escalation Procedures
  • On-Site Dispatch
  • Surveys Following Ticket Closure
  • After-Hours Coverage
  • Regular Internal Ticket Reviews
  • Proactive Support Coordination

Security

Security is at the heart of everything we do. We have critical compliance designations including SSAE 16 Type II and PCI, we train our staff on best practices for HIPAA security on behalf of our healthcare clients and incorporate and maintain monitoring, anti-malware and authentication tools on every client network. We work vigilantly to implement processes that ensure protection while keeping pace with industry best practices.

Planning

All SharedVision clients are assigned a dedicated Virtual CIO to provide personalized, strategic guidance to maximize the IT investment and help achieve desired business outcomes. From the initial onboarding of your network, your vCIO will be with you every step of the way. And, working closely with our Project Team, the vCIO helps to ensure each upgrade or update is properly planned and executed to meet your expectations.

Every project includes:

  • A team-based approach lead by your Virtual Chief Information Officer (vCIO)
  • Detailed preliminary planning
  • Technical input and expertise at each phase
  • Easy-to-follow documentation
  • Scheduling and resource oversight by a dedicated ITS project manager
  • Internal and client-facing post-project evaluations

Success Stories

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