Managed IT Services in Boston, MA

ITS delivers cloud services for businesses, including readiness assessments, migrations, and day-to-day management of public, private, and hybrid environments. The team supports Microsoft 365 and Google Workspace, works in Microsoft Azure for public cloud, and hosts private cloud workloads on ITS Private Cloud, the ITS platform that ITS staff manage 24/7.

Tucson organizations using the ITS Private Cloud get a hosted environment ITS builds and maintains, with Microsoft licensing handled as part of the service. That removes both the hardware refresh cycle and the licensing tracking that usually comes with running servers in house.

Boston companies are moving fast on AI, often faster than their policies and controls can keep up. Our AI Governance & Enablement Practice helps you adopt AI securely and manage it over time, so growth in AI use does not outpace your control over company data, security, and the commitments you have made to clients.

ITS provides managed IT services through Total IT, which covers every user with a 24/7 service desk, and Total IT Co-Managed, which works alongside an existing internal IT team. Either way, clients get around-the-clock incident management, system monitoring and patching, and managed endpoint detection and response.

A growing company may hire its first IT person well before that person can cover every hour and every security tool alone. Total IT Co-Managed adds the security stack and 24/7 escalation support, and Co-Managed+ extends coverage to end users during staff vacations and high-priority after-hours issues.

ITS gives Boston organizations a designated Strategic Advisor who leads quarterly strategic reviews and keeps a five-year technology roadmap current, with vCISO leadership available through the Cybersecurity Governance Program. Advisors connect IT spending, risk management, and lifecycle planning to the goals leadership has set for the next several years.

For a company preparing for a funding round or a move to larger space, the roadmap shows what IT has to be ready for, and by when.

ITS Professional Services runs scoped IT projects: moving email and files to the cloud, building out infrastructure for a new office, developing custom applications, assessing technology before an acquisition, and managing each project end to end. Custom application work is backed by ITS standing as a Claris FileMaker Platinum Partner.

An office move to the Seaport or technology due diligence ahead of an acquisition typically starts the same way: an assessment of the current environment before anything changes.