Managed IT Services in Philadelphia, PA

ITS provides cloud services, including cloud readiness assessments, migration, and ongoing management across public, private, and hybrid environments. Public cloud work includes Microsoft Azure, and private cloud hosting runs on ITS Private Cloud, the ITS infrastructure-as-a-service platform managed around the clock by ITS personnel.

Organizations that would rather not run their own servers can move them into the ITS Private Cloud, which ITS builds, maintains, and monitors. Each client environment is kept separate from every other one, and the Philadelphia team handles the underlying platform so internal staff do not have to.

Organizations across Greater Philadelphia are adopting AI quickly to improve productivity and reduce manual work, but success requires more than selecting the right tools. Our AI Governance & Enablement Practice helps you securely adopt and manage AI across the organization, while keeping control of your data, your risk exposure, and the obligations that come with your industry.

ITS provides managed IT services in two models: Total IT, a fully managed service with a 24/7 service desk for every user, and Total IT Co-Managed, built for companies that already employ internal IT staff. Both include 24/7 incident management, monitoring, patch management, and managed endpoint detection and response.

For Total IT clients in Philadelphia, remote support reaches hybrid employees working from home as readily as staff in a Center City office, and a Technology Alignment Engineer traces recurring issues to their root cause so fewer of them return as new tickets.

ITS strategic IT services provide a designated Strategic Advisor who holds quarterly strategic reviews and maintains a five-year technology roadmap, plus vCISO leadership through the Cybersecurity Governance Program. Advisors tie technology spending and hardware refresh cycles to business goals, so IT budgets are planned years ahead.

For a local firm weighing an office consolidation, an acquisition, or a new compliance obligation, the roadmap turns a one-time decision into a budgeted, sequenced plan.

ITS Professional Services handles project-based IT work, including cloud and email migrations, infrastructure builds for new offices, custom application development, technology assessments and due diligence, and project management. Each engagement runs on a defined scope with a designated project manager, and application work draws on the team’s Claris FileMaker Platinum Partner status.

An office relocation within Center City, a new suite at the Navy Yard, or IT due diligence before an acquisition each runs as a scoped engagement, beginning with a review of the existing setup and a project plan that sets the cutover date.