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Managed IT Services
We know that making IT decisions can be complex. We’re here to help.
All managed services clients are assigned a dedicated Virtual CIO who provides personalized, strategic guidance to maximize their IT investment and ensure they achieve their desired outcomes. vCIOs advocate for their clients every step of the way, from the initial onboarding of a new account through every project that follows. And if service is ever not meeting expectations, the vCIO is there as a point of escalation to address with our support teams and get us back on track.
vCIOs deliver comprehensive strategy reports on a scheduled, recurring basis that contain detailed insight into more than 40 areas of our clients’ IT infrastructure. The reports point out areas for improvement and serve as the basis for upgrade planning that keep the network secure and optimized for performance over the long term.
Our 5-Year Network & Technology Roadmaps tie together all of the recommendations and initiatives identified through strategic discussions and the vCIO Reports and integrate them into a single timeline-based document. These roadmaps serve as a window through which our clients can assess upcoming technology decisions, help develop the basis of a technology budget, and provide actionable information to company leadership.
Our dedicated Professional Services Team handles every engagement — from straightforward single-device setups to full infrastructure upgrades — with the same level of attention to detail to ensure each project runs smoothly, and is completed on time and on budget. Every project includes:
After dealing with inadequate support and slow response times from their previous managed IT provider, DDP Roofing hired IT Solutions for a fresh start. We migrated their network to our private cloud to eliminate lingering security vulnerabilities and configured a custom set up with a reliable data backup solution and Office 365 for their users.
Timoney Knox called on us to conduct an assessment of their existing network, uncovering several problems with the setup and design. We made recommendations to not only solve their performance issues, but to set up the firm for long-term success. Combined with our strong reputation supporting the Philadelphia legal industry, Timoney Knox looked to ITS as their trusted IT support partner from here on out.
Make the most of your Office 365 Investment with custom team collaboration, automation, and visibility into your business data.
Ten things you should know about an IT provider's managed services. See how the others stack up against IT Solutions.