Our Services / Financial Services
Total IT Financial Services: Managed IT for Financial Firms
Total IT Financial Services is the financial services edition of IT Solutions Technology Partners’ fully managed IT program. It carries everything in Total IT, infrastructure and endpoint management, 24×7 incident management, cybersecurity, and end-user support, and adds what a financial firm needs on top: staff experienced in financial workflows and software, faster response targets, and email encryption and archiving for communications that have to be protected and retained.
Firms subject to SEC oversight can take the SEC edition, which adds a designated vCISO, a full cybersecurity governance program, two SEC-focused workshops, and help answering the due diligence questionnaires that arrive from clients, investors, and examiners.
What Firms Ask Before Switching
Five questions come up in nearly every conversation with a financial firm evaluating a provider.
Does your service desk understand financial services software?
The ITS service desk supporting Total IT Financial Services is staffed by a team experienced in financial services workflows and applications. That shows up in how quickly a ticket is understood rather than in a policy document, and the same applies to the designated Strategic Advisor assigned to the account.
Clients and investors keep sending us due diligence questionnaires. Can you help?
Total IT Financial Services SEC includes assistance with up to eight cybersecurity, technology, and operational due diligence questionnaires a year. ITS reviews the request, supplies standard responses for areas within its scope, identifies what the firm must answer itself, and coordinates the supporting evidence.
Do we need a vCISO, or is managed IT enough?
It depends on who is asking for proof. Managed IT runs and protects the environment. A designated vCISO works above that, maintaining a security maturity backlog, a roadmap tied to your compliance framework, policy guidance, and executive reporting. ITS includes one in Total IT Financial Services SEC.
How fast is support when markets are open?
Total IT Financial Services carries faster response targets than standard Total IT across every priority level, with a 60-second average speed to answer on phone support, measured monthly. Incidents are prioritized by business impact rather than order of arrival.
Can we start with the standard program and add the SEC services later?
Yes. Total IT Financial Services SEC is the same program with a governance layer on top: the designated vCISO, the Cybersecurity Governance Regulatory Path, the SEC workshops, and questionnaire support. Firms move up when their regulatory profile changes or when client scrutiny increases.
Every Total IT Financial Services client is assigned a Strategic Advisor and a service desk team with financial services experience, meaning familiarity with industry software, workflows, and compliance requirements. The Strategic Advisor holds quarterly strategic reviews and maintains a five-year roadmap, working alongside a Technology Alignment Engineer who keeps the environment aligned to ITS standards.
What’s Included:
- Designated Strategic Advisor with financial services experience
- Service desk team experienced in financial services workflows and applications
- Designated Technology Alignment Engineer
- Quarterly strategic review meetings
- Five-year strategic roadmap
- 24×7 incident management
Which Program Fits Your Firm?
Both financial services programs build on the standard Total IT service. Everything in the base program carries over. The table shows what each edition adds.
| Feature | Total IT | Total IT Financial Services | Total IT Financial Services SEC |
|---|---|---|---|
| Built for | Any organization | Financial firms | Financial firms subject to SEC oversight |
| Infrastructure, endpoint, and workplace management | Included | Included | Included |
| 24x7 incident management | Included | Included | Included |
| Cybersecurity baseline | Included | Included | Included |
| Delivery model | Fully managed or co-managed | Fully managed or co-managed | Fully managed or co-managed |
| Service desk | 24x7 support | 24x7 support from a financial-services-experienced team | 24x7 support from a financial-services-experienced team |
| Response targets | Standard | Faster at every priority level, 60-second average speed to answer | Faster at every priority level, 60-second average speed to answer |
| Strategic Advisor | Designated advisor | Designated advisor with financial services experience | Designated advisor with financial services experience |
| Email encryption | Not Included | Included | Included |
| Email archiving | Not included | Included | Included |
| VIP Premium User tier | Not available | Optional | Optional |
| Designated vCISO | Not included | Not included | Included |
| Managed SOC and SIEM, MXDR, ITDR | Not included | Not Included | Aligned to your compliance framework |
| Vulnerability management with quarterly review | Not included | Not included | Included |
| Security roadmap and executive reporting | Not included | Not included | Included |
| Policy guidance and workshops | Not included | Not included | Included |
| SEC-focused workshops | Not included | Not included | Two, vCISO-led |
| Due diligence questionnaire support | Not included | Not included | Up to eight per year |
| Insurance questionnaire support | Not included | Not included | Two per year |
Credentials and Expertise
What an examiner, an auditor, or an investor will ask about.
SOC 2 Type II
ITS maintains SOC 2 Type II compliance, an audited assessment of how security, availability, and confidentiality controls operate over time. This is the report a firm’s own auditors and institutional clients generally ask a technology vendor to produce.
Financial-Experienced Delivery Teams
The service desk and the Strategic Advisor assigned to a Total IT Financial Services client are experienced in financial services workflows, software, and compliance requirements. This is a staffing commitment rather than a product feature.
SSAE 18 Type II
ITS is SSAE 18 Type II compliant, the attestation standard used when reviewing a service provider’s controls as part of a firm’s own compliance obligations.
vCISO Practice
ITS maintains a vCISO practice delivering executive security leadership, governance, and compliance advisory, including the SEC-focused program within Total IT Financial Services SEC.
ITIL-Aligned Incident Management
Incident, service request, and change management follow ITIL practices, which is what makes prioritization and escalation consistent rather than dependent on who picks up the ticket.
Let’s work out which program your firm actually needs.
Contact us via the form below or call at 866.742.5487. A conversation with an ITS financial services specialist will establish what your current arrangement covers and where the gaps are.
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