IT Solutions Launches AI Governance and Enablement Practice to Help Organizations Use AI Responsibly and with Confidence
IT Solutions’ AI Governance & Enablement Practice helps organizations reduce AI-related risk, use AI with confidence, and transform AI experimentation into measurable business outcomes.
PHILADELPHIA, PA – July 21, 2026 – IT Solutions, a premier managed service provider serving organizations across the United States and Canada, today announced the launch of its AI Governance & Enablement Practice, a strategic portfolio of solutions designed to help companies adopt artificial intelligence (AI) securely, responsibly, and with measurable business impact.
As AI becomes an everyday tool in the workplace, business leaders are seeking ways to increase productivity, enhance decision-making, and remain competitive. At the same time, organizations need to balance innovation with control as they navigate shadow AI, data security concerns, AI hallucinations, inconsistent adoption, and uncertainty in measuring success.
To help organizations address these challenges, IT Solutions has formalized its AI Governance & Enablement Practice, bringing together strategic advisory, security, and managed support into a unified approach that helps businesses embrace AI with assurance and clarity.
There’s no shortage of interest in AI right now,” said Tyler Sanders, VP of Solutions Enablement at IT Solutions. “Businesses recognize the potential of AI, and the key to success is knowing where to start, how to enable AI strategically, and how to drive tangible value beyond the hype. We developed our AI Governance and Enablement Practice to help clients move from feeling curious to confident.
The AI Governance & Enablement Practice is grounded in the company’s AI Success Framework—a practical approach to responsible AI usage: Get Ready for AI, Take Control, and Put AI to Work. The Practice includes a foundational set of solutions aligned to this framework, helping organizations achieve meaningful results from AI at every stage of their journey:
Microsoft 365 & AI Readiness (Get Ready): A structured engagement that prepares organizations for secure AI adoption by assessing Microsoft 365 readiness, identifying data exposure risks, and strengthening the foundation before AI platforms integrate and access organizational data.
AI Access Control (Take Control): A focused project that helps organizations reduce Shadow AI risk by steering users toward approved platforms and limiting access to unapproved AI services through technical configuration and employee usage guidelines.
Managed AI Service (Put AI to Work): An all-in-one platform that gives employees access to multiple leading AI models and advanced capabilities through a single experience, making AI easier to use and scale across the organization.
Together, these offerings provide a structured and practical path for organizations to prepare for AI, establish appropriate safeguards, and see returns on their AI investments through a scalable approach.
AI success requires more than access to technology,” Sanders added. “Organizations need a tailored strategy that connects governance, security, and adoption. Our goal is to help clients embrace AI in a way that empowers employees, protects sensitive information, and delivers value to the business. That said, our Practice will continue to evolve, ensuring businesses remain informed and positioned to take advantage of what’s next.
The launch of the AI Governance & Enablement Practice reflects IT Solutions’ commitment to helping organizations leverage emerging technologies while maintaining the security, strategic oversight, and operational excellence required for long-term success.
About IT Solutions IT Solutions is a leading managed service provider (MSP) serving law firms, healthcare providers, financial services organizations, and other commercial businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering organizations to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, PA, the company delivers proactive support and tailored solutions across cybersecurity, managed IT, AI governance and enablement, cloud, compliance, and business intelligence.
IT Solutions Ranked on 2026 MSP 501—Tech Industry’s Most Prestigious List of Global Managed Service Providers
JUNE 22, 2026: IT Solutions has earned a coveted spot among the world’s elite managed service providers, securing recognition on the 2026 MSP 501—the technology industry’s most rigorous and respected ranking of MSP excellence. In a year marked by unprecedented competition and rapid industry transformation, IT Solutions has proven its ability to deliver exceptional results, demonstrating the financial strength, operational excellence, and innovative capabilities that set industry leaders apart.
For the past 19 years, the MSP 501 has stood apart from simple revenue rankings by demanding a comprehensive analysis of financial performance, operational efficiency, and business health—making it the gold standard for identifying the world’s best-run managed service providers. Unlike traditional lists that reward size alone, the MSP 501 recognizes organizations that demonstrate sustainable growth, recurring revenue strength, profit optimization, and the strategic discipline that defines true industry leadership.
“The 2026 MSP 501 winners represent the highest-performing and most innovative IT providers in the industry today. Everyone wants to be a 501 because they stand head and shoulders above the competition,” said Robert DeMarzo, Vice President of Content, Channel Events. “Today’s managed services organizations serve as the backbone to the world’s small, medium, and large organizations, and the MSP 501 sets the standard for all other MSPs. These managed service providers aren’t just keeping pace with the industry—they’re actively shaping the future of managed services. Making the MSP 501 list is a testament to their commitment to operational excellence, innovation, and their ability to deliver exceptional value to their clients in an increasingly complex technology landscape.”
It is a milestone achievement for any managed services organization to be included on the list. The MSP 501 survey uses a quantitative methodology developed in collaboration with industry-leading experts, the MSP Summit Board, and past MSP 501 winners. The ranking rewards MSPs with long-term financial health and viability, commitment to recurring revenue, and operational efficiency.
MSP Summit is pleased to name IT Solutions to the 2026 MSP 501.
“This recognition truly belongs to the incredible people who show up every day — our talented team, our trusted partners, and the clients who rely on us every day,” said Gerry Pearce, CEO of IT Solutions. “We don’t take that trust lightly. Being named to the MSP 501 is a reflection of the relationships we’ve built and the shared commitment to excellence that drives everything we do. We’re deeply grateful, and we couldn’t be more excited about what we’ll accomplish together in the years ahead.”
The MSP 501 represents far more than a ranking—it’s the definitive benchmark for excellence in the managed services industry, and a reflection of our unwavering commitment to serving the channel community,” said Kelly Danziger, General Manager, Channel Partners and MSP Summit. “Our team works year-round to provide the insights, connections, and platforms that empower MSPs to grow and thrive in an ever-evolving market. Backed by the power of Informa, a global leader in live events, digital platforms, and research, we leverage unparalleled industry expertise and data-driven intelligence to deliver programs like the MSP 501 that truly matter. This recognition celebrates not just the achievements of these exceptional providers, but the collaborative ecosystem we’ve built together to drive the channel forward.”
This year’s list is one of the most competitive in the survey’s history. Winners will be recognized on the MSP Summit website (themspsummit.com) and honored during the MSP 501 Awards Gala at MSP Summit, Sept. 28-30, 2026, in Orlando, FL. All MSP 501 organizations will be featured on the MSP Summit website along with aggregate data from the survey in what has become the most coveted editorial content in the technology industry.
The MSP 501 represents the best in the technology services industry, delivering outstanding vendor- and platform-neutral advice and value to small, midsized, and enterprise customers. This year, the MSP 501 averaged more than $32 million in revenue. The 501 MSPs on the list averaged 10% revenue growth, and recurring revenue made up almost 60% of total revenue. Many of their services and technology offerings focus on customer needs in the areas of security, cloud, AI, collaboration, networking, help desk, and remote monitoring and management.
Background
The 2026 MSP 501 list is based on confidential data collected and analyzed by The MSP Summit content team. Data was collected online from February to May 2026. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, profit margin, and other factors.
About IT Solutions
IT Solutions is a leading managed service provider (MSP) serving law firms, healthcare providers, financial services organizations, and other commercial businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering organizations to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, PA, the company delivers proactive support and tailored solutions across cybersecurity, managed IT, cloud, compliance, AI governance and enablement, and business intelligence. Visit www.itsolutions-inc.com to learn more.
About Channel Partners, MSP Summit and The MSP 501
Channel Partners Conference & Expo and MSP Summit serve the global community of technology advisors, managed service providers (MSPs), channel partners, and technology suppliers. Through industry-leading events, educational programming, networking opportunities, and recognition programs, they help channel professionals build stronger businesses, forge valuable partnerships, and accelerate growth.
Channel Partners Conference & Expo is the world’s largest independent channel event serving the entire indirect sales channel, while MSP Summit is the premier event dedicated to the managed services community. Together, these events bring thousands of technology advisors, MSPs, vendors, and industry leaders together each year for expert-led education, business development opportunities, strategic networking, and insights into the technologies shaping the future of the channel.
The Channel Partners and MSP Summit portfolio also includes several respected industry recognition programs, including the MSP 501, which honors the world’s top-performing managed service providers; MSPs to Watch, recognizing emerging leaders in the managed services industry; the Circle of Excellence Awards, celebrating outstanding leadership and achievement across the channel; and the Channel Partners Tech Advisor Thought Leaders Awards, recognizing influential voices shaping the future of the technology advisor community.
For nearly 30 years, Channel Partners Conference & Expo and MSP Summit have served as trusted resources for the global channel community, helping technology businesses connect, grow, and succeed in an ever-evolving marketplace.
Tech Superpowers, an IT Solutions Company Hosts ‘The Experiment’ During Boston Tech Week
BOSTON, MA — June 1, 2026 — On May 29, Tech Superpowers, an IT Solutions Company, welcomed more than 80 founders, investors, operators, engineers, designers, and entrepreneurs to its Boston office for The Experiment, a full-day creative co-working experience held as part of Boston Tech Week.
As a longstanding technology partner to startups and growing businesses throughout Greater Boston, Tech Superpowers, an IT Solutions Company, was proud to open its entire office for the event, providing attendees with access to collaborative workspaces, tech-enabled meeting rooms, and breakout areas designed to support both focused work and community engagement.
The goal was to create an environment that encouraged meaningful work without the pressure often associated with traditional networking events.
Event Organizer Alesia Razumova reflected on LinkedIn, “Turns out that a Friday (or any day) can be amazing when you give it: loose but intentional structure, good energy, zero networking pressure, and a comfortable space to do your work.”
That philosophy shaped the day’s programming, which combined structured co-working blocks with creative and wellness experiences, including sound bowl healing sessions, mandala making, letter-writing exercises, complimentary consultations with a licensed herbalist, and a beginner-friendly demonstration of Lovable’s AI-powered application development platform.
⬆️ Attendees unwind during a sound bowl healing session at The Experiment.
The day also featured a fireside conversation with Margo Lindauer, Ivanna Solano, and Elizabeth McWhorter exploring how creativity, technology, and personal work habits influence innovation.
A thoughtful discussion emerged around the concept of “optimization” from a question posed to both the panelists and audience:
“We hear buzzwords everywhere: innovation, optimization, and collaboration. Which do you call BS on, and what does it actually mean or look like for you?”
The conversation prompted attendees to examine how these terms are used in professional environments and whether the pursuit of optimization can sometimes come at the expense of creativity, learning, and experimentation. While participants acknowledged the benefits of optimizing processes and workflows, many also discussed the importance of leaving room for curiosity, exploration, and discovery rather than always pursuing efficiency.
The event’s success was summarized well by organizer Aria Ma, who noted, “People showed up before we started at 10 AM. Dozens of people stayed all day on a Friday. Everyone was grateful for the energy co-curated with each other.”
IT Solutions extends its appreciation to the organizers, speakers, partners, volunteers, and attendees who helped make the event possible. We look forward to supporting future opportunities that bring together Boston’s founders, innovators, and technology community.
IT Solutions Sponsors and Hosts Techstars Startup Weekend Boston 2026
BOSTON, MA — May 8, 2026 — This past weekend, the Tech Superpowers, an IT Solutions Company office, transformed into a full-scale startup incubator, with the team proudly sponsoring and hosting. Over the course of 54 hours, founders, developers, marketers, designers, engineers, and operators came together to build companies from scratch, validate ideas, collaborate with mentors, and pitch to judges and the Boston startup community.
🟢 Earlier this year, IT Solutions acquired Tech Superpowers, expanding our presence in Greater Boston. Read the full acquisition announcement to learn more.
Known for supporting growing companies with strategic IT, cybersecurity, infrastructure, and technology solutions, Tech Superpowers, an IT Solutions Company, opened its doors to help create a space where innovation could thrive. Throughout the weekend, participants worked around the clock inside the Tech Superpowers office, turning ideas into functioning businesses in just a few days.
The event brought together 18 teams, each developing and refining startup concepts across consumer products, AI, productivity, gaming, and lifestyle categories. Teams were mentored by experienced founders, operators, and investors before presenting their final pitches on Sunday evening.
The 2026 winning teams included:
⚡ 1st Place: Brush Gloves: Brush Gloves, created a product designed to make brushing dogs’ teeth easier and less stressful for pet owners. The idea focused on simplifying pet dental care through a glove-style brushing experience that feels more natural and comfortable for dogs. The concept stood out for its practicality, strong consumer appeal, and clear market opportunity
⚡ 2nd Place: Gamer Grind: Gamer Grind built a platform focused on helping gamers improve real-world habits and productivity through gamification. The concept aimed to turn everyday goals and routines into engaging progression systems inspired by video games, helping users level up both in-game and in life.
⚡ 3rd Place: Reframe: Third-place winner Reframe developed an AI-powered content engine designed specifically for solo founders and creators. The platform helps users turn long-form ideas into short-form content quickly, streamlining content creation from hours of work into just minutes.
💚 Community Favorite: FreshAlert: FreshAlert earned the Community Favorite award for its smart kitchen-focused concept designed to monitor the freshness of food in your refrigerator. The app aims to reduce food waste by tracking expiration timelines and alerting users before items go bad, combining convenience with sustainability.
In addition to prizes and recognition, winning teams from Startup Weekend gain exposure to mentors, investors, and the broader Techstars network. Top teams also receive opportunities to continue developing their businesses and potentially pitch for future accelerator opportunities and real startup funding through the Techstars ecosystem.
For Tech Superpowers, an IT Solutions Company, the weekend represented more than sponsorship. It was an opportunity to support the next generation of founders and builders shaping Boston’s startup community. From late-night brainstorming sessions to final pitches on stage, the energy throughout the weekend showcased the creativity, ambition, and collaborative spirit that continue to make Boston one of the strongest startup hubs in the country.
A huge thank you to the organizers, mentors, judges, participants, and everyone who helped make the weekend happen. We’re excited to see where these teams go next.
IT Solutions Launches Third L.E.A.D. Program Cohort to Invest in Emerging Leaders
PHILADELPHIA, PA – May 8, 2026 –IT Solutions (ITS) is proud to announce the launch of its third L.E.A.D. (Lead, Engage, Ambassadorship, and Develop) Program cohort, reinforcing the company’s commitment to developing talent and supporting long-term employee success.
The Spring 2026 cohort includes:
Alex Hilliard, Deployment Services Engineer
Michael (Mike) Della Pia Jr., Strategic Advisor
Pejmond Hodaee, Professional Services Engineer
Todd Barnhart, Security Analyst
Tyler Royal, Support Services Engineer
Houston Douglas, Professional Services Senior Engineer
Designed to empower emerging leaders across the organization, the L.E.A.D. Program provides selected participants with opportunities to expand their impact through mentorship, cross-functional collaboration, and strategic project work. Over the course of six months, cohort members will contribute to advancing key organizational opportunities and initiatives in various aspects of the business. The program brings together a diverse group of professionals and provides a stage where these Solutionites from around the organization can shine, leveraging their unique experience and fresh perspectives
“I’m honored to have been chosen to participate in this leadership development initiative focused on culture, connection, and communication,” said Michael Della Pia Jr., Strategic Advisor at IT Solutions. “After 30+ years in the industry…I can tell you that the learning never stops. Programs like L.E.A.D. remind me why I love this work: the opportunity to grow, to give back, and to help develop the next generation of leaders.”
For others in the cohort, the experience is already making an impact.
“I didn’t expect how much day one would challenge and inspire me,” said Alex Hilliard, ITS Deployment Services Engineer. “I joined a meeting with leaders at ITS and was reminded that preparation and curiosity go a long way, no matter where you are in your career.”
For Taylor Fort, Chief Human Resources Officer at IT Solutions, the impact of the L.E.A.D. Program goes beyond professional development and speaks directly to the company’s culture and long-term vision:
Our people are our greatest asset. The L.E.A.D Program puts that belief into action- giving Solutionites a platform to grow, lead, and make a direct impact on the work and stakeholders they care about the most. The L.E.A.D projects have fueled our strategy and accelerated our organizational execution. This program showcases what makes IT Solutions different: a people-first culture built on collaboration, innovation, and relentless service.
Through structured mentorship, leadership exposure, and a capstone presentation at the program’s conclusion, participants will strengthen their skills while contributing to the continued evolution of IT Solutions’ culture and service delivery.
The L.E.A.D. Program is one of many ways IT Solutions supports employee growth, creating clear pathways for development while fostering a culture rooted in connection, curiosity, and ownership. As the third cohort begins, IT Solutions looks forward to the ideas, leadership, and impact this group will bring to the organization.
Building on a Strong Foundation
As the Spring 2026 cohort begins its journey, it follows in the footsteps of a group of leaders who helped shape the program’s continued growth and success.
Lindsey Kinne, Strategic Advisor
Sam Orlando, Infrastructure Maintenance Engineer
Olivia Pinto, Onboarding Services Lead Engineer
Josh Ethridge, Senior Account Executive
Their contributions helped advance key initiatives across the organization while setting the tone for future cohorts to build on.
Continue Exploring IT Solutions
The L.E.A.D Program is just one example of how IT Solutions invests in its people and builds future leaders from within.
Interested in growing your career with a team that prioritizes development, collaboration, and real impact? Explore opportunities on our Careers page.
Want to learn more about who we are, what we value, and how we support our clients and employees every day? Visit our About Us page.
IT Solutions Helps Businesses Adopt AI Securely While Empowering Employees in the Workplace
PHILADELPHIA, PA – March 26, 2026 – IT Solutions, a premier managed service provider for organizations across the United States and Canada, is addressing growing demand for secure AI adoption in the workplace while empowering employees to work more efficiently and effectively, with Microsoft 365 Copilot serving as a trusted starting point.
As businesses rapidly adopt AI, many are facing a growing gap between experimentation and governance. Employees are using AI tools in their daily work, leading to the rise of shadow AI (AI usage without oversight or approval from IT and security departments). While AI presents a significant opportunity to improve productivity, creativity, and decision-making, ungoverned usage can introduce serious risks, including the exposure of sensitive data, erroneous outputs, and compliance challenges.
IT Solutions is helping organizations close this gap through its AI Readiness Program, which enables secure and structured AI adoption in the workplace. Many organizations begin with Microsoft 365 Copilot, which integrates AI directly into the tools they already use (such as Word, Excel, Outlook, PowerPoint, and Teams) and adheres to the security, permissions, and compliance controls of their Microsoft environment.
Businesses are eager to see gains from AI, but many are struggling to measure success and implement AI in a secure and controlled way,” said Tyler Sanders, VP of Solutions Enablement at IT Solutions. “Microsoft Copilot is a powerful starting point for many of our clients because it operates within their Microsoft 365 environment, but our focus goes beyond any single tool. We’re helping organizations build a responsible and secure foundation for AI adoption; one that protects sensitive data, empowers employees to accomplish more, and evolves with business needs.
The company’s AI Readiness Program is a structured engagement to prepare organizations for secure and effective AI deployment. The program aligns technical environments, data governance, and workforce adoption strategies through a three-phase model:
Discovery & Readiness: Evaluate the organization’s technology environment, data access, and overall readiness to identify risks, opportunities, and high-value use cases.
Security & Data Protection: Implement governance controls, data classification, and security hardening to ensure AI tools access only appropriate, secure, and well-managed information.
Adoption & Empowerment: Enable employees through training, use-case development, and guided adoption to drive meaningful and measurable outcomes.
IT Solutions’ approach helps organizations avoid costly pitfalls, such as inadvertently providing broad access to regulated data, bank account information, compensation packages, and confidential client information through AI tools. The program also boosts employee engagement and overall return on investment.
While Microsoft 365 Copilot is a practical, standardized entry point for many organizations, IT Solutions continues to evolve its approach for multi-platform and integrated AI adoption. As businesses seek flexible yet standardized ways to leverage multiple AI tools, IT Solutions combines strategic advisory, technology alignment, and user enablement to help firms build a sustainable and secure foundation for AI.
IT Solutions is a leading managed service provider (MSP) serving law firms, healthcare providers, financial services organizations, and other commercial businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering organizations to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, PA, the company delivers proactive support and tailored solutions across cybersecurity, managed IT, cloud, compliance, AI governance and enablement, and business intelligence. Visit www.itsolutions-inc.com to learn more.
IT Solutions Expands Managed IT Services for the Healthcare Industry Amid Rising Risk and Operational Demands
PHILADELPHIA, PA — March 4, 2026 — IT Solutions, a leading managed service provider for healthcare organizations across the United States and Canada, announced today the expansion of its managed IT and cybersecurity portfolio to better support healthcare providers in navigating growing cyber threats, regulatory scrutiny, and operational complexity.
Drawing on insight from more than 120 healthcare clients and ongoing collaboration with industry experts, IT Solutions has integrated healthcare-specific governance, training, strategic advisory, and user support capabilities across its fully managed and co-managed models to further align service delivery with the realities that providers encounter. These enhancements strengthen how IT Solutions supports healthcare organizations across every level of their technology environment.
Key healthcare-focused capabilities available in the company’s managed IT portfolio include:
HIPAA Breach Prevention and Productivity Platform: A comprehensive compliance and training solution that helps healthcare organizations meet HIPAA requirements and maintain audit readiness. The platform includes annual HIPAA and OSHA training with tracking and certification.
HIPAA Governance and Alignment Support: Customizable HIPAA policy and procedure templates paired with two consultations from an expert-level HIPAA consultant provide practical guidance to strengthen compliance posture.
Proactive Risk and Security Oversight: A questionnaire-driven security risk assessment combined with phishing simulations and an employee security score dashboard to reduce human error and identify vulnerabilities.
Healthcare Strategic Advisory: Designated Strategic Advisors who bring healthcare expertise to inform technology decisions and help clients reduce risk and plan with confidence.
Healthcare Service Desk Team: Support from a team experienced in healthcare systems and workflows to ensure faster resolution and sensitivity to clinical operations.
VIP Support: A premium tier with prioritized response and expedited incident resolution for physician owners, executives, administrative staff, and other key stakeholders.
Healthcare leaders are navigating patient care, workforce challenges, regulatory expectations, and cyber risk simultaneously,” said Tyler Sanders, VP of Solutions Enablement at IT Solutions. “We’ve developed these capabilities in close partnership with our clients to deliver highly tailored support grounded in a deeper understanding of the healthcare industry. By embedding this expertise directly into daily IT operations, we help providers stay protected, prepared, and focused on delivering care.
IT Solutions continues to expand its engagement with the healthcare community through active partnerships. The company supports the Healthcare Information and Management Systems Society (HIMSS) and the Medical Group Management Association (MGMA), collaborating nationally and regionally to stay aligned with evolving industry challenges and priorities. IT Solutions will attend the HIMSS Global Health Conference & Exhibition from March 9 – 12 in Las Vegas, Nevada, at Booth 5621. The company remains committed to ongoing education and innovation.
This expansion reinforces IT Solutions’ long-term investment in the healthcare industry through tailored services that evolve with client needs. To learn more about IT Solutions’ healthcare expertise and capabilities, visit the healthcare page.
About IT Solutions IT Solutions is a leading managed service provider (MSP) serving healthcare providers, law firms, financial services organizations, and other commercial businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering organizations to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, PA, the company delivers proactive support and tailored solutions across cybersecurity, managed IT, cloud, compliance, AI governance and enablement, and business intelligence. Visit www.itsolutions-inc.com to learn more.
IT Solutions Completes Acquisition of Tech Superpowers, Expanding Specialized IT Services in Massachusetts
IT Solutions, a premier managed service provider, has acquired Tech Superpowers’ assets. This strategic partnership strengthens IT Solutions’ ability to deliver specialized IT services and deeper support in Greater Boston and throughout New England.
BOSTON, MA, AND PHILADELPHIA, PA — February 18, 2026 — IT Solutions, a premier managed service provider (MSP) serving businesses across North America, announced today the acquisition of the assets of Tech Superpowers, a leading IT service provider based in Boston, Massachusetts.
The acquisition of Tech Superpowers’ assets strengthens IT Solutions’ existing presence in Greater Boston and enhances its ability to provide specialized support to businesses throughout New England. IT Solutions and Tech Superpowers embody disciplined operating standards and client-centricity, delivering tailored IT services that help businesses transform vision into measurable results.
“What stands out about Tech Superpowers is their commitment to building strategic, trusted relationships with their clients,” said Gerry Pearce, CEO of IT Solutions. “That client-first mindset, paired with a strong focus on cybersecurity and modern IT practices, makes this partnership a natural fit.”
Adam Fisk, CTO of Tech Superpowers, also commented:
We believe that IT support starts with truly understanding how each business operates and what it needs to grow. As cybersecurity and IT continue to evolve, we’re committed to continuous improvement—strengthening our capabilities to help our clients grow securely and confidently. This partnership empowers both our employees and clients, and together, we will continue supporting today’s business leaders with frictionless environments that scale alongside their vision and needs.
The acquisition of Tech Superpowers marks another step in IT Solutions’ growth journey and reflects broader shifts underway across the managed IT services industry, where scale, specialization, and security are pivotal.
By integrating Tech Superpowers, the organization continues to build a platform that supports modern businesses, combining local expertise with specialized capabilities in cybersecurity, AI-enabled services, and industry-focused IT delivery.
Financial details of the transaction were not disclosed.
About Tech Superpowers Based in Boston, MA, Tech Superpowers is a hands-on IT partner that specializes in supporting startups, mission-driven organizations, and industry leaders. With over 30 years of experience, the company provides comprehensive IT support, including managed IT, cybersecurity, compliance, and technology integration. Tech Superpowers builds partnerships with organizations to ensure they have robust, secure technology that enables sustainable growth and fuels their vision. Visit www.tsp.me to learn more.
About IT Solutions IT Solutions is a leading managed service provider (MSP) serving law firms, healthcare providers, financial services organizations, and other commercial businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering organizations to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, PA, the company delivers proactive support and tailored solutions across cybersecurity, managed IT, cloud, compliance, AI governance and enablement, and business intelligence. Visit www.itsolutions-inc.com to learn more.
IT Solutions Advances AI-Driven Service Delivery to Improve Client Experience and Outcomes
PHILADELPHIA, PA – February 11, 2026 – IT Solutions, a premier managed service provider serving organizations across the United States and Canada, announced today continued advancements in its use of artificial intelligence (AI) to enhance service delivery and support human-led client engagement. The company’s outcome-first approach, augmented by AI, helps clients experience faster issue resolution, a stronger cybersecurity posture, and additional progress toward their strategic business goals.
Unlike approaches that use AI only for internal efficiency, IT Solutions has a deliberate focus on both employee and client outcomes. By reducing operational noise and accelerating response times, the company gives its teams more time to directly engage with clients, proactively manage environments, and focus on long-term success aligned to each client’s business priorities.
“At IT Solutions, success isn’t measured by how much we automate; it’s measured by the outcomes our clients achieve,” said Jason Hilling, COO of IT Solutions. “AI allows us to remove friction from service delivery so our teams can focus on what matters most: keeping our clients secure, resolving issues faster, and ensuring technology actively supports their business goals.”
Through AI-enabled workflows and intelligent ticket routing, IT Solutions has reduced unnecessary alerts, repetitive tasks, and manual handoffs across its operations. As a result, engineers can move more quickly from issue detection to resolution and identify patterns in security risks before they impact clients.
Since implementing this strategy, IT Solutions has delivered measurable improvements that directly impact day-to-day success for its clients, including:
7,306 client hours saved
105 million automation flows executed
73% reduction in ticket triage time
IT Solutions evaluates the effectiveness of its AI initiatives by how well they improve service responsiveness, cybersecurity readiness, and progress toward each client’s strategic business plan and technology roadmap. AI-driven insights help ensure that effort, attention, and resources are directed where they deliver the greatest business impact.
“We are explicitly AI outcome-driven,” Hilling added. “Efficiency is a byproduct, not the end-goal. Every client is different, and our use of AI helps us tailor service delivery so that technology supports their priorities, timelines, and risk tolerance.”
IT Solutions emphasizes that innovation must be matched by responsibility. The company prioritizes the safe and secure use of AI, with governance, oversight, and data protection integrated into its approach to safeguard client information.
“Our clients trust us with critical systems and sensitive data,” said Hilling. “That trust guides every decision we make around AI: how it’s built, how it’s governed, and how it’s applied.”
As IT Solutions continues to explore new use cases for AI, the focus remains on intentionally improving its service delivery experience for clients. IT Solutions’ approach is grounded in more than three decades of experience, ongoing client feedback, and a commitment to delivering responsive, human-led service that supports each client’s real-world needs.
About IT Solutions
IT Solutions is a leading managed service provider (MSP) serving law firms, healthcare providers, financial services organizations, and other commercial businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering organizations to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, PA, the company delivers proactive support and tailored solutions across cybersecurity, managed IT, cloud, compliance, AI governance and enablement, and business intelligence. Visit www.itsolutions-inc.com to learn more.
IT Solutions Builds a Bridge to the Future at 2026 Sales Kick-off in Las Vegas, NV
LAS VEGAS, NV – February 3, 2026 – IT Solutions gathered in Las Vegas last week for the 2026 Sales Kick‑Off (SKO), a three‑day event designed to align teams, strengthen cross‑functional execution, and set the tone for the year ahead. With leadership updates, hands‑on training, product announcements, sponsor showcases, and a full awards ceremony, SKO brought together colleagues from across North America to reflect on 2025 achievements and prepare for an ambitious 2026.
Leadership Kickoff: A Clear Path Forward
SKO opened with remarks from CEO Gerry Pearce, who shared an energizing outlook on the year ahead. Reflecting on major milestones from 2025—from acquisition integration to process maturity and expanded vertical offerings—Gerry emphasized that IT Solutions is entering 2026 with a solid foundation and a clear mandate: execute with focus.
“We’ve got the winning combination of the right people, culture, accountability, and technology to take customer success to the next level”, he told the group, underscoring the importance of culture, accountability, AI investment, and security-first delivery as ITS continues to scale.
IT Solutions CEO, Gerry Pearce, presenting at SKO 2026
Joining SKO for his first major company address, COO Jason Hilling shared a practical and forward‑leaning view of the road ahead. Drawing on his background in global operations, cybersecurity, and sales leadership, Jason encouraged the team to view 2026 as a year of refinement, not reinvention.
“We don’t have to transform this company,” he said. “All we actually have to do is pretty much do what we’re doing—and drive continuous improvement to meet and exceed our clients’ expectations.”
His message highlighted ownership, cross-functional collaboration, and the connection between strategy, delivery, and customer experience.
Keynote speaker John Coyle, Olympic silver medalist and author, delivered a powerful session on strengths-based leadership and human-centered design. Blending storytelling with performance psychology, Coyle urged attendees to “race your strengths” and rethink their approach to personal and professional growth. His reminder that “You don’t get better at what you’re bad at—you get amazing at what you’re already great at” resonated broadly across the organization.
Department Updates: Alignment Across the Client Journey
IT Solutions VP of Solutions Enablement, Tyler Sanders, presenting at SKO 2026
Across all departments, a shared theme emerged: greater alignment, clearer standards, and a unified approach to the customer lifecycle.
Customer Management Office (CMO): VP of Client Success, Kate Smith, outlined several initiatives to elevate client strategy and consistency, including a revamped Customer 360 program to improve visibility, standardized Win Plans for Strategic Advisors, and the ongoing Great Migration to unify legacy agreements under a single portfolio.
Managed Services: VP of Managed Services, Dustin Miller, showcased progress in ITS’s operational evolution, including the launch of the Deployment Services Center and the advancement of the company’s Target Operating Model, which standardizes tooling, service desk structure, and delivery operations across all regions.
Professional Services: VP of Professional Services, Kevin Geiger, highlighted enhancements to project delivery, including improved communication workflows, a dedicated scoping function, new flat-fee project offerings, and expanded capabilities in cloud, security, SharePoint, and application development.
Sales Enablement & Technology (SET): VP of Solutions Enablement, Tyler Sanders, unveiled a refreshed product lineup, including the newly launched Total IT Co-Managed offering, a restructured Amplify portfolio for midmarket organizations, and expanded cybersecurity programs to support clients as they mature their IT and security posture.
Together, these updates signal continued investment in the full client journey, strengthening how ITS delivers results, not just what it delivers.
Thank You to Our 2026 SKO Sponsors
SKO 2026 Attendees at the Prime Systems Solutions Booth
This year’s Sales Kickoff was made possible with the partnership and support of our 2026 event sponsors. Their commitment to innovation, collaboration, and the MSP community continues to elevate the work we deliver to our clients every day.
We extend our sincere thanks to:
Tangible Security
ConnectWise
Kaseya
Todyl
Lenovo
Pax8
Prime System Solutions
Actionstep
Microsoft
Each sponsor contributed expertise, product insights, and meaningful engagement throughout the event, helping our teams explore new tools, understand evolving market trends, and deepen strategic partnerships.
Community, Connections & Celebrating Excellence
SKO also created space for connection and recognition. Day 1 concluded with an Actionstep-sponsored happy hour at The Glass Bar at Planet Hollywood, where colleagues reconnected across regions and shared takeaways from the day’s sessions. The evening continued with the annual Awards Dinner, honoring individuals and teams whose performance, leadership, and partnership shaped an outstanding 2025.
Awardees included:
L.E.A.D. Program: Phin Biskup
Sales: Mike Rogers, John Degen, Josh Ethridge, Jess Bennett, Central Region, Kevin Rime
Managed Services: Blake Harrison, Steve Thompson, Jason Zolty
Professional Services: Mike Ahern, Pejmon Hodaee
Client Management Office: Lindsey Kinne, Mike Della Pia, Phineas Biskup, Maisa Hossain
Day 2 continued with breakout sessions dedicated to tools, training, and a unified operating playbook. Sales and Customer Success teams completed workshops covering lifecycle management, security assessments, pricing frameworks, quoting standards, portfolio updates, and AI-driven client value—reinforcing a common language and shared execution standards across the organization.
On Day 3, SKO closed out with a joint panel featuring Account Executives and Strategic Advisors discussing best practices for partnership throughout the customer lifecycle. A final 2026 expectations session outlined execution standards, activity focus, and Q1 business priorities, ensuring all teams were left aligned and prepared for the year ahead.
Thank you to everyone at ITS for the energy, engagement, and collaboration that made our 2026 SKO such a productive kickoff to the year. We all made new connections and friendships while we heard valuable perspectives from our leadership team, strengthened our cross-functional alignment, and leaned in around our evolving portfolio and client support expectations. Olympic silver medalist John Coyle’s message on strengths-based leadership reminded us of the power of leaning into what we do best to drive exceptional client outcomes.
I’m deeply grateful to every attendee, presenter, partner, and sponsor who helped make SKO 2026 so impactful.
We have incredible momentum and I cant wait to see what 2026 brings!
Lets be our own ‘dancing guy’ and ensure we are the nuts who turn movement into momentum!”
About ConnectWise Established in 1982 and based in Tampa, Florida, ConnectWise is a leading software company providing an integrated platform that includes solutions for professional services automation, remote monitoring and management, cybersecurity, and data protection, dedicated to the success of technology service providers. Learn more at www.connectwise.com.
About Kaseya Headquartered in Miami, Florida, Kaseya delivers IT management and monitoring solutions tailored for technology service providers and IT departments, offering tools that enhance efficiency, security, and overall IT performance across diverse environments. Learn more at www.kaseya.com.
About Todyl Todyl’s platform empowers businesses with comprehensive cybersecurity delivered through a single-agent platform that provides solutions such as secure network access, threat detection, and data protection to safeguard against evolving cyber threats. Learn more at www.todyl.com.
About Lenovo Lenovo is a global technology powerhouse specializing in PCs, servers, smartphones, infrastructure solutions, and smart devices. Founded in 1984 and now operating worldwide, Lenovo is the world’s largest PC vendor and a Fortune Global 500 company.
Learn more at www.lenovo.com
About Pax8 Founded in 2012 and based in Greenwood Village, Colorado, Pax8 distributes unified cloud services to managed service providers and offers solutions for security, data management, collaboration, and communication. Learn more at www.Pax8.com.
About Prime System Solutions Prime System Solutions provides global IT services, cybersecurity, managed services, cloud expertise, and top‑tier technical talent to help organizations scale efficiently. With delivery hubs across multiple regions, PSS focuses on simplifying technology, enhancing security, and accelerating business growth.
Learn more at primesystemsolutions.com.
About Actionstep Actionstep is a cloud‑based legal practice management platform that equips midsize law firms with end‑to‑end tools for matter management, client workflows, document automation, billing, and legal accounting. Founded in the early 2000s, it is recognized as an innovator in modern legal tech.
Learn more at www.actionstep.com.
About Tangible Security Founded in 1998, Tangible Security provides enterprise‑grade cybersecurity solutions, including penetration testing, GRC services, secure SDLC consulting, security assessments, and PKI capabilities. The company has served both commercial clients and some of the most security‑conscious government organizations.
Learn more at www.tangiblesecurity.com.
About Microsoft Microsoft is a global technology leader founded in 1975, known for Windows, Azure cloud services, Microsoft 365, Dynamics, and a broad suite of AI, cloud, and enterprise tools. Its mission is “to empower every person and every organization on the planet to achieve more.” Learn more at www.microsoft.com.
About IT Solutions IT Solutions (ITS) is a leading IT provider with 30 years of experience supporting the IT needs of SMBs and mid-market organizations. Going beyond conventional IT support, we foster strategic partnerships that align technology with your business objectives, ensuring data security, streamlined processes, and innovation. ITS takes pride in delivering white-glove support, prioritizing not just solutions, but a holistic IT experience that makes technology your competitive advantage. Learn more at www.itsolutions-inc.com.
⬆️ Attendees unwind during a sound bowl healing session at The Experiment.
