IT Solutions Consulting Completes Acquisition of PACE Technical, Toronto-based Information Technology Service Provider

IT Solutions, a leading managed service provider, has completed the acquisition of PACE Technical in Toronto, marking its first expansion into the Canadian market. This partnership strengthens IT Solutions’ expertise and support for legal services providers and other firms while enhancing local support in Canada through additional client-centric services and personnel.

 


 

PHILADELPHIA, PA AND TORONTO, ON — November 12, 2024 — IT Solutions Consulting, a leading managed service provider (MSP) serving legal, healthcare, and other commercial firms across the United States, announced today its expansion into Canada through the acquisition of PACE Technical, a highly respected provider of outsourced IT services for small to medium-sized businesses.

This acquisition not only marks IT Solutions’ first expansion into the Canadian market but also reflects its commitment to supporting the legal industry, as both organizations specialize in compliance, security, and seamless IT solutions that empower law firms to thrive. By partnering with PACE, IT Solutions will be able to offer clients an extended portfolio of services, ensuring that businesses in Canada receive an enhanced level of expertise, security, and client support.

Garrett Graney, CEO of IT Solutions, shared, “We are thrilled to welcome PACE into the IT Solutions family. With this expansion into Canada, we’re reinforcing our mission to bridge the gap between technology and people. This is an exciting opportunity to invest in Canada’s thriving business landscape and double down on localized, client-focused service with PACE. PACE’s expertise and local presence align perfectly with our commitment to delivering exceptional client care, ensuring businesses can flourish and that IT is not a burden.”

Tyler Sanders, CEO of PACE, also expressed his excitement about the partnership: “We believe that IT services can, and should, be done differently. By joining forces with IT Solutions, we’re enhancing our commitment to delivering client-centric IT solutions tailored to the needs of both legal service providers and other businesses in Toronto. Our partnership brings an even stronger emphasis on security and innovation, essential for firms that handle sensitive client information and operate in a fast-paced environment. We understand that technology works best when it supports people, and a seamless experience for legal professionals translates to greater productivity and success. Together with IT Solutions, we’ll ensure that businesses benefit from IT processes and platforms that maximize uptime, increase productivity, and foster innovation—allowing our clients to focus on what matters most.”

As part of its strategy to expand its presence across North America, IT Solutions is committed to investing in the regions it serves and plans to continue pursuing strategic partnerships with managed service providers in key markets like Canada.

No financial details of the transaction were disclosed.

 


 

For more information or to schedule an interview:

Ben Greenberg, VP of Corporate Development
Benjamin.Greenberg@itsolutions-inc.com

 


 

About PACE Technical
PACE Technical is Toronto’s leading IT provider, offering a robust team of industry experts who specialize in helping companies manage their IT needs and mitigate their cybersecurity risks. PACE provides award-winning IT services, including proactive IT strategy, cloud infrastructure, security, business continuity, and help desk support with a focus on proactive client strategy to uncomplicate your IT. Visit www.pacetechnical.com to learn more. 

About IT Solutions
IT Solutions (ITS) is a leading managed services provider focusing on proactive and strategic support for small to mid-market businesses across North America. Founded in 1994 and headquartered near Philadelphia, PA, ITS partners with clients to align technology with business goals, secure data and networks, and improve processes through tailored, innovative solutions. In addition to providing comprehensive managed IT services, ITS offers cybersecurity, cloud, custom application development, and business intelligence services. Visit www.itsolutions-inc.com to learn more.

Celebrating 30 Years of Excellence: A Q&A with ITS’ Founder and CEO

As ITS marks its 30th anniversary, we took a trip down memory lane with our Founder, Ted Swanson, and CEO, Garrett Graney. Since starting as a small team working out of a home office—where one of our biggest challenges was keeping the coffee pot full—we have since grown into a national leader in the IT space. Despite our growth, some things have remained constant: our commitment to excellence, our belief in the power of teamwork, and dedication to building lasting relationships.

In this Q&A, Ted and Garrett share their reflections on the last 30 years, their favorite memories along the way, and what’s next for ITS.

What’s your favorite memory from the early days of ITS?

Ted: The company started in my house. The most people we ever had working there was 9—all stuffed into spare bedrooms with desks made out of plywood. My wife finally kicked us out when she couldn’t find any coffee in the morning because the employees had already emptied the pot. We got an office in 2000 and never looked back.

 

If you could give one piece of advice to your younger self, starting out 30 years ago, what would it be?

Garrett: Trust the process—focus on taking care of your team and your clients, and everything will fall into place. It might just help you sleep better at night.

 

What is one piece of client feedback that has had a lasting impact on ITS, and how did it influence your approach?

Ted: A client once told me that what they really cared about, more than anything, was that we cared about their business. Response times, close rates, and pricing are important, but if the clients know you really care about their business, they’ll trust you when things get difficult.

Garrett: This insight that Ted mentioned reshaped our approach and solidified our commitment to building deep, trusted client partnerships.

 

What’s something you’ve changed your mind on since starting ITS?

Garrett: I once believed that technological advancements, like Business Process Outsourcing (BPO), might eliminate the need for Managed Service Providers (MSPs). But I’ve realized that as technology evolves, so does the demand for our expertise and services.

 

What’s a surprising fact about ITS that most people don’t know?

Ted: The original name of the company was Small Office Solutions (SOS). My wife even designed the logo.

 

If ITS had a mascot, what would it be and why?

Ted: Gritty. Self-explanatory.

Garrett: An owl—wise, adaptable, and always alert. Or maybe a shark—tenacity, focus, and a relentless drive to stay ahead in the competitive MSP industry.

 

What has been the most exciting part of seeing new talents and skills join ITS through recent acquisitions?

Garrett: Welcoming new team members through acquisitions and organic growth has been incredibly exciting. The diverse experiences and skills they bring have accelerated our growth and innovation in ways we couldn’t have imagined.

 

What does “Experience Excellence” mean to you personally, and how do you see it embodied in ITS every day?

Garret: To me, “Experience Excellence” means our team’s relentless dedication to delivering outstanding service every single day. It’s embodied in our core values and reflected in the passion our team members bring to their work.

 

How do our partners’ expertise and insights help ITS anticipate industry shifts, and how does this influence our strategic planning?

Ted: When it was just a few of us 20-30 years ago, we had to figure everything out with a small group. Now that we have hundreds of people with great ideas, we can leverage all that experience and brainpower.

Garrett: As IT Solutions grows, we’re attracting top-tier partners who are more engaged than ever. Their expertise helps us refine our data center operations, adopt new technologies, and optimize costs. Our talented team members turn these partnerships into success stories, ensuring smooth implementation and alignment with our goals.

 

If you could predict one major change in the IT industry in the next 30 years, what would it be?

Garrett: I foresee AI and automation driving the industry for the next decade, fundamentally transforming how we work. As for the next 30 years? The possibilities are limitless—I’m excited.

 

What’s your vision for the future of ITS?

Ted: I think ITS can be a billion-dollar company. If we keep making the right decisions and focusing on what matters most—the people we serve—there’s no reason we can’t be a major force in the IT industry.

 

Reflecting on 30 Years of ITS Excellence

As we look back on the last 30 years, this interview offers a glimpse into the pivotal moments that have defined us. From branding evolutions and industry awards to welcoming new teammates—these achievements are a testament to the incredible community we’ve built together.

Our success is deeply rooted in the trust and support of our employees, partners, and clients. You are the heart of ITS, and we are truly grateful to have you with us every step of the way—thank you!

Take a moment to explore our journey since 1994, highlighting key milestones over the past 30 years.

ITS Through the Years


2024

  • IT Solutions celebrates its 30th anniversary!
  • Steady Networks joins the IT Solutions family.
  • IT Solutions unveils a refreshed brand identity.
  • 15th year of recognition in the MSP 501 ranking and 9th year of recognition in CRN’s MSP 500.
  • ITS holds Inaugural Sales Kickoff.

2023

  • 8th year of recognition in CRN’s MSP 500.
  • 14th year of recognition in the MSP 501.
  • Spade Technology and The Network Pro join the ITS Family.
  • Umbrella Managed Systems joins the ITS Family.
  • IT Solutions partners with DeepSeas, introducing new security services.
  • Acropolis Technology Group joins the ITS Family.

2022

  • Ranked in CRN 500, MSP 501, and the Consulting Report Top 50.
  • ITS acquires CHIPS Technology Group.
  • Recognized as Top 5 IT Services Provider for the Legal Industry.
  • 6th year of Best Places to Work.
  • ITS introduces revamped Client Portal with enhanced visibility and self-service support.

2021

  • Ranked 6th among MSPs globally in MSP 501.
  • Endpoint Security added to Support Plans.
  • 5th year of Best Places to Work.

2020

  • Security As A Service.
  • CRN MSP 500 for 6th consecutive year.
  • Ranked 9th among MSPs globally.
  • Digital Transformation.

2019

  • ITS acquires SecurElement.
  • Completes SSAE18 Compliance Audit.
  • Earns Best Place To Work for 4th time.
  • Celebrates 25 of years of business.

2018

  • Launches Modern Workplace Solutions Services.
  • Named as a Top Vertical MSP for Law Firms.
  • Initiates Smiles for Success Charity Program.

2017

  • Kicks-off Business Tech Talks Webinar Series.
  • Lands first Artificial Intelligence (AI) project.

2016

  • ITS becomes a Microsoft Tier 1 O365 CSP partner.
  • Named a Top Vertical MSP in Healthcare.

2015

  • ITS introduces advanced managed security offering, ITSecure+™.
  • Establishes industry-focused managed service offerings.

2014

  • ITS named a Best Place to Work for the first time by The Philadelphia Business Journal.
  • IT Solutions celebrates its 20th year in business!

2013

First-ever Cloud Giveaway program offered, resulting in 3 years of full NearCloud support as a charitable contribution to local non-profit, Career Wardrobe.

2012

  • Named to Top 100 Cloud Service Providers and Managed Services Providers.
  • ITS becomes 100 percent employee owned.

2011

  • ITS becomes SAS 70 compliant. Hosting services rebranded as NearCloud® and SSAE 16 compliance achieved.
  • ITS becomes a Salesforce.com partner, consultant and developer.

2010

  • ITS joins social media world, produces first videos.
  • Community service participation takes off with Habitat for Humanity.

2009

  • ITS introduces Employee Stock Ownership Plan and marks 15-year anniversary with 40 employees.
  • First Application Development managed service offerings: FMAssure and FMAssist.
  • Client referral program is launched.

2008

  • Hosted Universal offering is introduced, opening door to complete cloud-based support.
  • Garrett Graney promoted to President and executive management team is established.

2007

  • ITS acquires iNet Solutions.
  • Headquarters moved from Jenkintown to current office in Fort Washington, PA. ITS makes the Inc. 5000 for the first time.

2005

The VCIO (Virtual Chief Information Officer) role is introduced to SharedVision clients.

2004

First managed services offerings launched. SharedVision is branded and rolled out.

2001

  • ITS acquires FMG Technologies.
  • ITS adopts Open Book Management – which proves to be one of the pillars of the company’s success.
  • ITS holds its first all-staff Quarterly Meeting, a tradition that still exists today.
  • Application Development and Network Services become separate departments, allowing the company to call itself a “full-service IT provider”. MVP of the month program for all staff introduced.

2000

  • Company moves into its first office in Jenkintown, PA, with 8 employees.
  • ITS acquires The Computer Fixer.

1999

Company name changed to IT Solutions.

1996

First company website launched.

1994

IT Solutions (originally Small Office Solutions) is founded by Ted Swanson as a solo venture headquartered in a spare bedroom.

IT Solutions Ranked on Channel Futures 2024 MSP 501—Tech Industry’s Most Prestigious List of Managed Service Providers Worldwide

June 24, 2024 – IT Solutions has been named as one of the world’s top-performing managed service providers in the prestigious 2024 Channel Futures MSP 501 rankings. The Channel Futures MSP 501 list, a technology industry benchmark, ranks companies based on their growth, profitability and innovation.

For the past 17 years, managed service providers around the globe have submitted applications for inclusion on this prestigious and definitive listing. It is a milestone achievement for any managed services organization to be included on the list. The Channel Futures MSP 501 survey uses a quantitative methodology to rank companies based on their annual revenue, profitability measured by EBITDA, and recurring revenue. The methodology has been developed by a Who’s-Who in the managed services industry.

MSPs that qualify for the list must also pass a rigorous review conducted by the Channel Futures research team and editors. Channel Futures ranks applicants using a unique methodology that weighs financial performance according to long-term health and viability, commitment to recurring revenue and operational efficiency.

Channel Futures is pleased to name IT Solutions to the 2024 MSP 501.

“Being named on the 2024 Channel Futures MSP 501 list is an honor and a testament to our unwavering commitment to client success,” said Garret Graney, CEO, IT Solutions. “We’re excited about our growth and how it has empowered us to elevate our services, ensuring that our clients’ businesses not only run smoothly but are also positioned for sustainable growth.”

This year’s list is one of the most competitive in the survey’s history. Winners will be recognized on the Channel Futures website and honored during a special ceremony at MSP Summit, Sept 16-19, 2024 in Atlanta, GA.

The MSP 501 represents the best in the technology services industry delivering outstanding vendor and platform neutral advice and value to small, midsized and enterprise customers. This year, the MSP 501 generated aggregate revenue of nearly $25 billion with average growth or recurring revenue of 19%. These are truly the best of the best. Many of their services and technology offerings focus on customer needs in the areas of AI, cloud, security, collaboration, networking, help desk and remote monitoring and management.

The Channel Futures MSP 501 is responsible for keeping their global customers safe, connected and efficient.

“The 2024 Channel Futures MSP 501 winners survived a challenging market and emerged as the highest performing and most innovative IT providers in the industry today,” said Dave Raffo, MSP editor and MSP 501 project manager. “The most impressive thing about the MSP 501 winners is they deliver for their customers every day. These are the most innovative, driven, and successful MSPs in a fiercely competitive industry.”

“For a managed service provider to attain a spot on the Channel Futures MSP 501 everything must be operating at peak performance. This list represents the most productive, profitable, fastest-growing, organizations in the technology industry focused on driving their customers to new heights.” said Bob DeMarzo, VP Content, Informa Channels.

“These are the best of the best in the managed services industry as defined by Channel Futures’ extensive research. The MSP 501 companies are the most sought after by peers who want to understand today’s best practices and by technology suppliers who want to partner with these organizations,” DeMarzo stated. “At their core, these are vendor and platform neutral partners focused on doing what is right for their customers.”

The Channel Futures media organization, owned and operated by Informa, is the only channel-centric events, media and research company that can provide such insight into the managed services market.

The data collected by the annual MSP 501 helps every company on the list and every provider with a managed services practice, benchmark their performance and uncover new ways to grow.

 

Background
The 2024 MSP 501 list is based on confidential data collected and analyzed by the Channel Futures research and editorial teams. Data was collected online from February to May, 2024. The MSP 501 list recognizes top managed service providers based on metrics including recurring revenue, profit margin and other factors.

 

About IT Solutions Consulting
IT Solutions (ITS) is a leading managed services provider focusing on proactive and strategic support for small to mid-market businesses. Founded in 1994 and headquartered near Philadelphia, PA, ITS partners with clients to align technology with business goals, secure data and networks, and improve processes through tailored, innovative solutions. In addition to providing comprehensive managed IT services, ITS offers cybersecurity, cloud, custom application development, and business intelligence services. Visit www.itsolutions-inc.com to learn more.

 

About Channel Futures
Channel Futures is a media and events destination for the information technology and communications industry. We provide information, perspective, and connection for the entire channel ecosystem, including solution providers (SPs), managed service providers (MSPs), managed security service providers (MSSPs), cloud service providers (CSPs), value-added resellers (VARs) and distributors, technology solutions brokerages, subagent and agents, as well as leading technology vendor partners and communication providers.

Channel Futures is where the world meets the channel; we are leading Channel Partners forward. Our properties include awards programs such as the Channel Futures MSP 501, a list of the most influential and fastest-growing providers of managed services in the technology industry; Channel Partners events, which delivers unparalleled in-person events including Channel Partners Conference & Expo and MSP Summit. More information is available at channelfutures.com.

Channel Futures is part of Informa Tech, a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.

 

Media Contacts:
Dave Raffo
MSP News Editor, Channel Futures
dave.raffo@informa.com

Katie Egley
Senior Marketing Manager
msp501@informa.com

IT Solutions Consulting Completes Acquisition of Steady Networks, New Mexico-based Information Technology Service Provider

IT Solutions Consulting, a leading managed service provider, has acquired Steady Networks, expanding its reach into New Mexico and enhancing support for government, legal, and healthcare sectors.

 

­PHILADELPHIA, PA AND ALBUQUERQUE, NM — June 10, 2024 — IT Solutions Consulting, a leading managed service provider (MSP) serving commercial firms, professional institutions, and non-profit organizations across North America, announced today the acquisition of Steady Networks. Dually headquartered in Santa Fe and Albuquerque, New Mexico, Steady Networks is an industry leader in outsourced IT management for SMBs.

This marks IT Solutions’ tenth acquisition and the first in 2024, making this an exciting milestone for the company. This partnership is a strategic move to enhance IT Solutions’ support capabilities for government contractors and the legal and healthcare verticals while strengthening its local presence in New Mexico and the broader Southwest region.

IT Solutions’ CEO, Garrett Graney, expressed his enthusiasm for the recent acquisition of Steady Networks: “With the addition of Steady Networks to the IT Solutions Family, we are furthering our commitment to providing unparalleled IT services tailored to our clients’ unique business needs. At IT Solutions, we believe in the power of technology to drive business success, and with Steady Networks’ expertise, we’re taking that to the next level.”

Jonathan Sandmel, President of Steady Networks, remarked, “Joining IT Solutions is an exciting opportunity for Steady Networks. We drive client success through our proactive and process-driven approach to IT management, and now, with IT Solutions’ extensive resources and expertise, our clients can expect even higher levels of service and support. Together, we will ensure that businesses can focus on their goals without worrying about technology issues.”

Graney also emphasized the shared values and vision of both companies: “In today’s fast-paced digital landscape, businesses can’t afford to settle for unreliable IT services. Steady Networks’ focus on long-term solutions and intimate customer support aligns perfectly with our dedication to excellence, creating a true partnership that elevates our clients’ priorities.”

The acquisition of Steady Networks reflects IT Solutions’ unwavering commitment to empowering others through technology. IT Solutions intends to continue pursuing leading managed service providers across the country as it expands its national footprint.

No financial details of the transaction were disclosed.

For more information or to schedule an interview:

Ben Greenberg, VP of Corporate Development
Benjamin.Greenberg@itsolutions-inc.com

 

About Steady Networks
As Albuquerque’s largest IT provider specializing in IT services for the medical and legal industries, Steady Networks is your partner in both reliable Computer Support and the long-term success of your business. Steady Networks delivers custom-designed network services that better map to your business, so you can stop worrying about your technology and get back to achieving your business goals. Visit www.steadynetworks.com to learn more.

About IT Solutions
IT Solutions (ITS) is a leading managed services provider focusing on proactive and strategic support for small to mid-market businesses. Founded in 1994 and headquartered near Philadelphia, PA, ITS partners with clients to align technology with business goals, secure data and networks, and improve processes through tailored, innovative solutions. In addition to providing comprehensive managed IT services, ITS offers cybersecurity, cloud, custom application development, and business intelligence services. Visit www.itsolutions-inc.com to learn more.

IT Solutions Earns Spot on CRN’s 2024 Solution Provider 500 List

Philadelphia, PA – May 28, 2024 – IT Solutions is proud to announce that, CRN®, a brand of The Channel Company, has ranked IT Solutions on its 2024 Solution Provider 500 list.

CRN’s annual Solution Provider 500 recognizes North America’s largest solution providers by revenue and serves as a prominent benchmark of many of the channel’s most successful companies. This year’s list of companies represents combined revenue of more than $501.2 billion, and the honorees are among the top influencers driving momentum in the IT industry and the global technology supply chain.

IT Solutions, a leading full-service IT company with 30 years of proactive service, is proud to be recognized among the top Solution Providers of 2024. The company’s commitment to its tagline, “Experience Excellence,” drives it to deliver innovative solutions and exceptional customer support, ensuring impactful and long-term success for its clients.

This recognition highlights IT Solutions’ ongoing efforts to continually improve and provide value in a competitive industry. Garrett Graney, CEO of IT Solutions, added, “‘Experience Excellence’ is more than just a tagline; it’s a guiding principle that signifies our unwavering commitment to exceeding client and employee expectations.”

“Ranking on CRN’s 2024 Solution Provider 500 recognizes the service innovations and market responsiveness of the list’s leading technology integrators, managed service providers, and IT consulting firms,” said Jennifer Follett, VP, U.S. Content, and Executive Editor, CRN, The Channel Company. “These companies have shown an unflagging commitment to business agility, continued growth, and future success through a period of rapid IT channel change, including the expansion of Everything as a Service and GenAI disruption. Our congratulations go to each company named to this year’s Solution Provider 500!”

CRN’s 2024 Solution Provider 500 list will be available online at www.CRN.com/SP500, and a sampling of the list will be featured in the June issue of CRN Magazine.

About IT Solutions Consulting
IT Solutions (ITS) is a leading managed services provider focusing on proactive and strategic support for small to mid-market businesses. Founded in 1994 and headquartered near Philadelphia, PA, ITS partners with clients to align technology with business goals, secure data and networks, and improve processes through tailored, innovative solutions. In addition to providing comprehensive managed IT services, ITS offers cybersecurity, cloud, custom application development, and business intelligence services. Visit www.itsolutions-inc.com to learn more.

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

Follow The Channel Company: LinkedIn, X, Facebook.

© 2024 The Channel Company LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

The Channel Company Contact:
Kristin DaSilva
The Channel Company
kdasilva@thechannelcompany.com

IT Solutions Announces Rebrand, Centered Around ‘Experience Excellence’

PHILADELPHIA, PA – May 7th, 2024 – IT Solutions, a leading managed service provider (MSP) serving commercial firms, professional institutions, and non-profit organizations across North America, is proud to announce the launch of its refreshed brand identity!

As the company approaches 30 years of continuous innovation and client success, the rebranding signifies a pivotal moment in IT Solutions’ journey. This evolution reflects the company’s commitment to excellence and its ongoing mission to empower clients through technology.

“At the heart of our evolution is our renewed visual identity, which captures our legacy while embracing our forward-looking ethos centered around Experience Excellence,” said Garrett Graney, CEO of IT Solutions. “Experience Excellence is more than just a tagline; it’s a guiding principle that signifies our unwavering commitment to exceeding client and employee expectations.”

The refreshed brand identity features a modernized take on the familiar “arrow” logomark, symbolizing IT Solutions’ dynamic journey of growth, expansion, and maturity over the past three decades. Moreover, the introduction of a deep purple hue to the logo and brand palette emphasizes IT Solutions’ client-centric approach and dedication to bridging the gap between technology and people.

“We’re thrilled to embark on this exciting new chapter of IT Solutions and will continue delivering white-glove support, prioritizing not just reliable and secure IT services, but the experience that accompanies them,” added Graney.

 

Contact:
Chris Miller
Marketing Manager
IT Solutions
Chris.Miller@itsolutions-inc.com

Get to Know Our Client Success Team: Nick Stebbins — Veteran and Client Success Trailblazer

Meet Nick Stebbins, a veteran whose transition from the military to IT showcases the invaluable client management skills acquired through diverse experiences. Initially trained as an M1 Abrams tanker at Fort Knox in Kentucky, Nick was deployed to Afghanistan in 2010. During his service, he immersed himself in learning Dari, the official language of Afghanistan, and completed an extensive 165-hour language training program. Nick’s exceptional communication skills took center stage when he became a squad’s designated linguist: “I was involved in high-level meetings with village elders,” he reminisces, “ensuring clear and accurate communication between our commander and the local community.”

After his military service, Nick explored electrical sales before finding his niche in IT. “I went to Centric Training in Kansas City and trained on being a systems engineer in IT.” It was at the technical school’s job fair where he found IT Solutions and was immediately drawn to the company culture. Recalling his first impression, Nick said, “One of the other guys had a full sleeve of tattoos, and I thought, that’s where I want to go. I was hired on the spot.”

His initial role on the ITS helpdesk highlighted his talent for translating technical terminology and managing different clients. “In tough discussions, it’s crucial to engage with the right individuals at the appropriate level of authority. The military helped me realize that’s applicable everywhere,” he reflects. Within three years, Nick was promoted to a pivotal role as a Client Services Coordinator during a team-building hike in Colorado.

This new position would be instrumental in launching ITS’ Kansas City Client Success Team. Reflecting on the transition, Nick shared, “One of the reasons I was chosen to help establish the Client Success Team was my ability to communicate effectively with our clients.” His extensive experience on the helpdesk, troubleshooting tickets, and resolving server issues proved invaluable. “Because of my hands-on experience,” Nick explained, “I had built strong relationships with many of our client contacts, which laid a solid foundation for success in the client success world.”

Nick has worked as a Strategic Advisor in Kansas City for the past six months, ensuring clients receive comprehensive support. His client success strategy boils down to three things: overcommunication, on-site presence, and personalized phone calls. “The feeling you get out of personalizing interactions with a phone call can go a long way,” he emphasized.

With nine years of experience and a recent promotion to Strategic Advisor for the Kansas City region, Nick is excited to continue growing in his role, “It feels like a natural progression,” he shared.

Nick resides in Kansas City, Missouri, with his family and their four-year-old rescue Pitbull, Rain. Outside of work, he enjoys fishing, date nights at the cinema with his wife, and playing video games with his son, Bentley.

IT Solutions Celebrates Success and Innovation at Inaugural Sales Kickoff in Atlantic City, NJ

ATLANTIC CITY, NJ – February 23, 2024 – IT Solutions, a leading IT service provider, recently concluded its inaugural Sales Kickoff (SKO) in Atlantic City, New Jersey. The three-day event brought together regional leadership, executives, and Sales and Client Success Teams to celebrate a successful 2023 and collectively delve into the company’s vision for the future, seeking ways to enhance support for organizations in their digital transformation journeys.

The SKO featured a dynamic agenda, including an awards ceremony, networking, product positioning workshops, and more. Sponsors, such as Comport, DeepSeas, and Pax8, had the exclusive opportunity to share their cutting-edge solutions, align with IT Solutions’ enhanced service portfolio, and be at the forefront of industry innovation. The event served as a platform for forging connections with key decision-makers and industry influencers.

 

New Core Values: IT Solutions introduced additional core values, CHOPS, reflecting the diverse talents and perspectives of the nationally expanding team.

These values underscore IT Solutions’ commitment to excellent experiences for its clients and employees.

 

Sales Kickoff Awardees: Congratulations to the outstanding individuals recognized at the 2024 Sales Kickoff Awardees for their dedication to embodying IT Solutions’ core values throughout 2023. The awardees include:

Sales Team:

  • Brandon Holley – Outstanding Sales Performance
  • Sheila M. Brown – Outstanding Sales Performance
  • Ben Prorock – Outstanding Sales Performance

 

Client Success Team:

  • Pat Shansey – Best Save of the Year
  • Jason Montville – Outstanding Effort
  • Joshua Adams – MVP
  • Nicholas Stebbins – Rising Star
  • Jonathan Vasquez – Most Improved

 

SKO Highlights: The SKO agenda included a series of engaging sessions, workshops, and networking opportunities. Notable sessions included:

  • Strategic initiatives and core values announcements from IT Solutions’ CEO, Garrett Graney
  • Team building activities highlighting the value of leading with emotional intelligence
  • Insights into HR, operations, and offerings management
  • Celebrating digital transformation and the journey ahead
  • Standardized IT and cybersecurity offerings updates
  • Sales and client success tracks with expert-led sessions
  • Exclusive partner networking dinners

 

“It was tremendous to bring together our diverse teams for our inaugural Sales Kickoff,” shared Robert Adams, CRO. “The opportunity for team building, celebration, and shaping our vision to better support customers was invaluable. We’d like to thank our sponsors, Comport, DeepSeas, and Pax8, for making this event possible. Additionally, I’d like to thank our team for their dedication and hard work in ensuring the success of the kickoff. This event marks a long-overdue initiative that we are proud to make an annual tradition moving forward.”

IT Solutions is enthusiastic about the journey ahead and remains dedicated to providing an exceptional experience to both prospective and current clients.

For further information, please contact:
Chris Miller, Marketing Manager
Chris.Miller@itsolutions-inc.com

 

About Pax8
Founded in 2012 and based in Greenwood Village, Colorado, Pax8 distributes unified cloud services to managed service providers and offers solutions for security, data management, collaboration, and communication. To learn more, visit www.Pax8.com.

About Comport
Comport helps clients maximize their competitiveness through digital innovation, driving successful results by investing in the best people, ongoing training, thought leadership, and a portfolio of the most highly regarded technology and solution partnerships. To learn more, visit www.comport.com.

About DeepSeas
Leveraging deep expertise that combines world-class cyber threat detection and response with industry-leading analysts, tailored threat intelligence, and accredited incident responders, DeepSeas is always on, always watching. Its Managed Detection & Response offering, DeepSeas MDR+, is the first and only MDR solution that covers the entire converged attack surface for the mid-market, including OT, IT, cloud, and mobile. To learn more, visit www.deepseas.com.

About IT Solutions
IT Solutions (ITS) is a leading IT provider with 30 years of experience supporting the IT needs of SMBs and mid-market organizations. Going beyond conventional IT support, we foster strategic partnerships that align technology with your business objectives, ensuring data security, streamlined processes, and innovation. ITS takes pride in delivering white-glove support, prioritizing not just solutions, but a holistic IT experience that makes technology your competitive advantage. To learn more, visit www.itsolutions-inc.com.

IT Solutions Consulting Recognized on CRN’s 2024 MSP 500 List

Philadelphia, PA – February 12, 2024 – CRN®, a brand of The Channel Company, has named IT Solutions Consulting to its Managed Service Provider (MSP) 500 list in the Pioneer 250 category for 2024.

The MSP 500 list compiled by CRN serves as a comprehensive guide to identifying and recognizing the top Managed Service Providers (MSPs) in North America. MSPs play a crucial role in supporting businesses by offering managed services that enhance efficiency, simplify IT solutions, and optimize return on investment.

The annual MSP 500 list is divided into three sections: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on- and off-premises services; and the Managed Security 100, recognizing MSPs focused primarily on off-premises and cloud-based security services.

The MSP 500 list aims to showcase and celebrate MSPs that are driving growth and innovation in the industry. These service providers not only enable businesses to harness complex technologies but also contribute to maintaining a strong focus on core business goals without stretching financial resources. By categorizing MSPs based on their business models and areas of expertise, the list helps end-users find the right partners to meet their specific needs and challenges in the rapidly evolving technology landscape.

IT Solutions, a leading full-service IT company with 30 years of proactive service, is proud to announce its continued commitment to delivering comprehensive solutions tailored to meet clients’ IT needs. With a dedicated team of over 300 professionals nationwide, the company specializes in Microsoft cloud migration projects and holds prestigious certifications, including Microsoft Solutions Modern Work Partner and Microsoft Gold Certified Partner status. By fostering strategic partnerships and delivering innovative solutions, IT Solutions maximizes productivity and reduces downtime for clients nationwide.

Jennifer Follett, VP of US Content and executive Editor CRN, The Channel Company, emphasized the significance of managed services for businesses at various scales, stating, “Managed services provide a route for businesses of all sizes to maintain efficiency and adaptability throughout their growth journey. The solution providers featured in our 2024 MSP 500 list are introducing cutting-edge managed services portfolios to the market, enabling their clients to achieve success by optimizing their IT budgets. This allows businesses to allocate resources strategically, concentrating on mission-critical tasks that drive future success.”

As highlighted in a recent interview featuring the company’s CRO, Robert Adams, and VP of Sales, Jim Higgins, ‘There is no environment, project, or challenge we have not been able to tackle.’ IT Solutions stands out for their proactive approach, unmatched expertise, and commitment to client success.

The MSP 500 list is featured in the February 2024 issue of CRN and online at www.crn.com/msp500.

About IT Solutions Consulting
IT Solutions (ITS) is a leading managed services provider focusing on proactive and strategic support for small to mid-market businesses. Founded in 1994 and headquartered near Philadelphia, PA, ITS partners with clients to align technology with business goals, secure data and networks, and improve processes through tailored, innovative solutions. In addition to providing comprehensive managed IT services, ITS offers cybersecurity, cloud, custom application development, and business intelligence services. Visit www.itsolutions-inc.com to learn more.

About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. www.thechannelco.com

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© 2024 The Channel Company LLC. CRN is a registered trademark of The Channel Company, LLC. All rights reserved.

The Channel Company Contact:
Kristin DaSilva
The Channel Company
kdasilva@thechannelcompany.com

IT Solutions Consulting Completes Acquisition of The Network Pro, West Coast-based IT and Security Service Provider

IT Solutions Consulting, a leading managed service provider, reinforces its commitment to exceptional IT services by acquiring The Network Pro, expanding its reach into the West Coast and bolstering its position as a trusted IT provider.

 

PHILADELPHIA, PA, ANAHEIM, CA, AND TUCSON AZ — December 11, 2023 — IT Solutions Consulting, a leading managed service provider (MSP) serving commercial firms, professional institutions, and non-profit organizations across the country, announced today the acquisition of The Network Pro. Dually-headquartered in Anaheim, California and Tucson, AZ, The Network Pro is a managed IT and security provider dedicated to elevating businesses through state-of-the-art IT support, services, and products.

This marks IT Solutions’ ninth acquisition and fourth within 2023, making this a particularly dynamic and transformative year for the company. The acquisition of The Network Pro will play a pivotal role in enhancing IT Solutions’ support capabilities for legal and manufacturing verticals. Concurrently, it will strengthen IT Solutions’ presence on the West Coast through the addition of an exceptional local support team. As a TruMethods peer group company, The Network Pro complements IT Solutions with an enhanced strategic approach and level of accountability to deliver client-centric solutions and drive even greater business success.

“We’re honored to welcome The Network Pro to IT Solutions, and through our combined vision, we will continue to redefine the standards of exceptional IT services,” shared IT Solutions’ CEO, Garrett Graney. “This year has indeed been a whirlwind of positive activity, as we’re not only expanding geographically but also investing in our client and employee growth. Our combined expertise and resources will unlock unprecedented opportunities, allowing us to serve our clients with greater depth and breadth than ever before. For our employees, this translates to an even more dynamic and enriching career path that is unparallel to our competitors.”

“We believe in the theory that ‘a rising tide lifts all boats,’ and together, we are eager to continue contributing time, talent, and treasure to drive progress locally in California and Arizona,” commented Kevin Studley, Founder and CEO at the Network Pro. “As our clients, employees, and communities come first, we look forward to combining our competencies with IT Solutions to create tangible value and provide impactful experiences and opportunities for all.”

This year’s series of acquisitions reflects IT Solutions’ unwavering commitment to enhancing the quality and scope of its services offered. IT Solutions is poised for a future of continued success as it continues on a transformative journey with its clients and a growing team. IT Solutions intends to continue pursuing well-positioned MSPs across the country as it expands its national footprint.

No financial details of the transaction were disclosed.

For more information or to schedule an interview:

Ben Greenberg, VP of Corporate Development
Benjamin.Greenberg@itsolutions-inc.com

 

About The Network Pro
The Network Pro (TNP) is a leading professional managed IT and Security Provider with a passion for serving clients in the legal and manufacturing industries. For over two decades, TNP has fostered a robust presence in Arizona and Southern California, establishing a reputation for excellence in providing innovative and reliable solutions that meet the growing demands of clients. TNP prides itself on empowering businesses to reach their strategic objectives and stay ahead in a competitive market. Visit www.thenetworkpro.net to learn more.

About IT Solutions
IT Solutions (ITS) is a leading managed services provider focusing on proactive and strategic support for small to mid-market businesses. Founded in 1994 and headquartered near Philadelphia, PA, ITS partners with clients to align technology with business goals, secure data and networks, and improve processes through tailored, innovative solutions. In addition to providing comprehensive managed IT services, ITS offers cybersecurity, cloud, custom application development, and business intelligence services. Visit www.itsolutions-inc.com to learn more.